11.3 Release Notes

IMPORTANT: This is subject to change up until the actual release.

This cloud-only release includes new features, bug fixes, and enhancements to the product.

Important

  • SysTrack will continue to be updated with the new Lakeside logo in upcoming releases.

  • We will be discontinuing support for Image Planner in July 2025.

  • The SysTrack Snapshot API will no longer be supported at the end of 2025. This is a legacy API used in a previous version of Assist for ITSM. You will need to upgrade to the latest version of Assist for ITSM once this change has been made. Continue to check the Release Notes for more information as this change approaches.

  • If we released any new sensors prior to the release, they will be automatically included in the updated version.

  • We changed our documentation URL to documentation.lakesidesoftware.com for easier navigation and a better user experience. It includes access to our public facing content and a convenient way to sign in to view our authenticated content. If you previously bookmarked content in our other portals, you will need to reset the links, as error messages will occur.

  • We discontinued support for version 10.6 agents on March 24, 2025.

  • We discontinued support for On-Premises 10.5 versions on March 20, 2025.

  • We discontinued support for version 10.5 agents on January 21, 2025.

  • We discontinued support for version 10.4 agents on October 15, 2024.

  • We discontinued support for version 10.3 agents on September 10, 2024.

New

System Contexts (RBAC for System Access)

With System Contexts, you can restrict access to detailed system data that is available in Assist and Resolve. You can control which groups of users in SysTrack have access to defined groups of systems in your environment.

Logo

The new Lakeside logo has been added to many areas within SysTrack.

Anomalies

The performance of the Anomalies model has been optimized.

Also, the sensors included in the Anomalies model will be updated in the next sensor pack update release.

Sensor Instance Data in Anomalies

Sensor instance data is included in the Anomalies model, which allows for increased specificity in detected anomalies.

Sensor Management Modal

Sensor visibility and variable settings have been moved to separate tabs in the Sensor Management detail modal. A new general tab contains the sensor description and KBAs.

Search by Serial Number in Assist and Resolve

Enhancements have been made when searching for a focus system in Assist and Resolve. When searching for a system, a user can now search with serial number. Additionally, serial number and time zone of the system will display in the results.

Surveys API Endpoints

The SysTrack API includes new endpoints that enable you to retrieve lists of your surveys and also to send surveys to systems. For full details, see the API documentation (customer sign-in required).

Mac Model Name Is Now Collected

Prior to this release, SysTrack data collection identified macOS devices only by their Apple Model Identifier. In this release, SysTrack now collects the full Apple Model Name, such as MacBook Pro (16-inch, 2021).

Per-Core CPU Utilization Is Now Collected

The agent now collects per-core CPU utilization data and adds it to a new table on the agent, named SACPUCORES. This data will be surfaced in a SysTrack view in a future release.

Improved Frequency for Azure AD and On-Prem AD Data Collection

SysTrack now collects data from Azure Active Directory (Azure AD) and on-premises Active Directory (AD) every 12 hours, increased from the previous 24-hour interval. This improves the accuracy and timeliness of identity-related sensors, such as password expiration tracking, for more proactive IT response. The update is applied automatically. This data collection improvement also applies to the Jamf integration. No action is required.

Support for TLS 1.3

SysTrack now supports Transport Layer Security (TLS) 1.3, the latest version of the TLS protocol, which enhances both security and performance in encrypted communications.

Fixed

  • In Self Help, the languages on the tabs change to the language that has been selected. (Case 10812)

  • Stacked column graphs display correctly. (Case 10823)

  • Microsoft 365 is not missing data or having issues with the sync interval. (Case 9164)

  • Dashboard builder no longer shows an error if the system it queries is offline or does not exist. (Case 8966)

  • When you create a new group in Manage Users and Groups the group is created. (Case 10489)

  • In the scripting tab in Configure > Roles, the button is enabled once the lock is obtained. (Case 10759)

  • When you create a new alarm action, the save changes button activates. (Case 11360)

  • Mapped drives show once in Resolve > Hardware. (Case 11168)

  • The Quality of Service enabled box stays checked after it is saved. (Case 11153)

  • Dashboard builder loads without errors. (Case 9611)

  • Resolve > User Search loads without errors. (Case 10739, 11110)

Changed

  • We have started the process of updating modals and tooltips to use Bootstrap for a more consistent experience. This will continue in forthcoming releases.

  • The Add Test button in the global advanced filter tool has been updated to Add Filter.

  • NLQ results that contain a date have been updated to the ISO 8601 format. (Case 10580)

  • SysTrack API endpoint permissions are aligned with the app features granted to a permission group.

  • In Resolve, added a Reset to Default button to the Graphing page, to reset the selected series back to the default graph view.

  • The Data API is now considered legacy. You can continue to use the Data API with a SysTrack Read or SysTrack Read/Write API key. However, we strongly encourage you to transition to the SysTrack API. The SysTrack API is fully supported and provides access to the same data, and more, with better performance and ongoing updates.