Change Focus in Resolve

Resolve helps you investigate issues with a particular system. Change Focus is where you select which system you want to investigate. Go to Change Focus when you begin an investigation and any other time you want to select which system to focus on.

Filter by Group

If your environment has a large number of systems, you might want to use Filter by Group to narrow down the systems before you search.

TIP: Groups are configured in SysTrack Configure or through the Deployment Tool.

  1. In the Filter by Group field, select a group's name from the menu. You can also start typing a group name to see the choices in the menu filtered to match the text you type. To search from all systems, leave this field at its default of All Systems.

    Resolve's Filter by Group field

  2. Click to select the group from the menu.

Find a User's Systems

In the Users section of the page, you can search for and select a system by the user name associated with the system:

  1. In the Find User field, start typing the user name associated with the system. As you type, the list of users below the field adjusts to show users matching the characters you type.

    Resolve's Find User field

  2. Click to select a user.

  3. In the Systems section of the page, the systems associated with the selected user appear.

  4. Look at the Chassis type, such as Desktop or Virtual Machine, to help you determine which system to select.

  5. In the Systems section of the page, click a system to make it the focus system.

  6. Resolve connects to the focus system, runs a diagnostic routine on it, and opens the Overview page.

Find a System by its Name

In the Systems section of the page, you can search for a system by name.

  1. In the Find System field, start typing a system's name or IP address. As you type, the list of systems below the field adjusts to show systems matching the characters you type.

    Resolve's Find System field

  2. Look at the Chassis type, such as Desktop or Virtual Machine, to help you determine which system to select.

  3. Click a system to make it the focus system.

  4. Resolve connects to the focus system, runs a diagnostic routine on it, and opens the Overview page.