SysTrack Browser Extension

The SysTrack browser extension collects key web usage data, including page titles, load times, focus times, and full URLs of visited pages. It also captures detailed navigation timing metrics, such as page load duration, redirects, domain lookups, connection times, and the individual stages of the web page loading process.

The SysTrack browser extension can be installed automatically or manually.

Supported Operating Systems and Browsers for the SysTrack Browser Extension

The SysTrack browser extension supports web usage tracking on the following operating systems and browsers.

Windows:

• Microsoft Edge

• Google Chrome

• Mozilla Firefox

• Legacy Internet Explorer

macOS:

• Microsoft Edge

• Google Chrome

• Mozilla Firefox

• Safari

Linux:

• Microsoft Edge

• Google Chrome

• Mozilla Firefox

For the detailed information about supported versions, see Supported Operating Systems and Platforms.

Web Management

Use Web Management to configure browser extension installation and web tracking behavior.

1. Go to Configure > System Configuration > Roles.

2. In the lower section of the page, select Additional Settings > Web Management.

• Select browsers on which to install the SysTrack browser extension

• Configure the Web Tracking List

• Configure Google Only Mode

Install the SysTrack Browser Extension

Windows and Linux

The SysTrack agent can automatically install the SysTrack browser extension in supported browsers on Windows and Linux systems. To do this, select the appropriate browser checkboxes in Web Management:

• Install Chrome extension

• Install Chromium Edge extension

• Install Firefox extension

• Install Internet Explorer extension

Alternatively, for Microsoft Edge and Google Chrome, you can install the browser extension directly via the Chrome Web Store.

macOS

• For Microsoft Edge and Google Chrome, install the browser extension via the Chrome Web Store.

• For Firefox, download and install the browser extension and enable it in Firefox settings.

• For Safari, download, unzip, and open the app. Then enable the extension in Safari settings.

Download the Firefox SysTrack browser extension(.xpi):

Download the SysTrack Safari browser extension (.zip):

SysTrack Browser Extension IDs

If your security policies allow only approved browser extension IDs, use the following table to obtain the corresponding IDs for the SysTrack Browser Extension.

For Safari, use the extension bundle ID for browser extension policies and the app bundle ID for application-level policies.

Web Tracking List

Use the Web Tracking List to specify URL patterns and control which web pages the SysTrack browser extension tracks.

1. Select Web Tracking List Enable.

2. In Web Tracking List, enter patterns that define the web pages to track.

3. Choose which parts of URLs the browser extension collects:

   • Select Collect Full Web URL (default): Collects the complete URL that a user accesses.

   • Clear Collect Full Web URL to collect only the initial domain and no page-specific information.

EXAMPLE: For the page https://www.lakesidesoftware.com/contact-us/, only https://www.lakesidesoftware.com/ is collected when Collect Full Web URL is cleared.

Tracking Behavior

• If Web Tracking List Enable is selected and the Web Tracking List field is empty, no web pages are tracked.

• If Web Tracking List Enable is cleared, all web pages are tracked.

Pattern Requirements

• Patterns are case-sensitive.

• Wildcards are supported:

  • ? matches a single character.

  • * matches a sequence of characters.

EXAMPLES:

• Track both HTTP and HTTPS versions of a site: http*://www.example.com/

• Track only the main page: http://www.example.com/

• Track all pages within a site: http://www.example.com/* . This pattern records multiple subpages but does not include variations in protocol, subdomain, or missing trailing slashes.

Google Only Mode

Google Only Mode allows you to collect limited web history for Google applications only. This mode supports Google DEX Pack data collection when no other web data is required.

1. Select Google Only Mode.

2. Review the default Google application URLs.

3. If your organization uses custom URLs for Google applications, update the default values accordingly.

• Google – Sheets

• Google – Docs

• Google – Mail

• Google – Calendar

• Google – Meet

• Google – Chat

• Google – Slides

• Google – Forms

• Google – Drive

Updating the Browser Extension to Manifest V3

If you use SysTrack version earlier than 10.11, the browser extension supports only Manifest V2, which Google no longer supports.

To upgrade the extension to Manifest V3, install the browser extension via the Chrome Web Store.