SysTrack collects web performance data by using a browser extension. The browser extension connects to the SysTrack agent service to collect URL traffic and performance timing data. You can control which web pages SysTrack tracks by configuring allowed lists, so the system does not monitor all web traffic by default.
What Web Data SysTrack Collects
SysTrack collects data related only to web page performance, not user content.
The collected data focuses on:
Page load and navigation timing
Performance characteristics of web applications
End-user experience when accessing business-critical websites
This data helps organizations understand how well important web applications perform from the end user’s perspective.
Why SysTrack Collects Web Data
SysTrack collects web performance timing data to help you ensure a consistent and reliable user experience for the web applications that matter most to your organization.
By analyzing this data, you can:
Identify widespread performance issues with third-party SaaS applications
Distinguish between application-side issues and internal infrastructure problems
Measure real user experience rather than relying only on server-side metrics
For details, see Web Apps Tool, Web History Tool, and Web Performance Tool in Resolve.
Example Use Cases
For example, if your organization uses Salesforce and users report slow performance, SysTrack can help determine whether:
Salesforce itself is experiencing performance issues, or
The issue originates within your organization’s environment
Similarly, for a self-hosted intranet, SysTrack complements server logs by providing insight into how end users actually experience page load performance, which is often the most critical measure of service quality.