Reliability Engineering is a workflow-driven application in SysTrack that helps you identify, investigate, and resolve issues affecting end-user systems.
Reliability Engineering is available to all cloud customers and requires the SysTrack agent version 11.8 or or later running on your systems for Experience Index data collection.
After an administrator enables access, users can open Reliability Engineering from the Landing Page or via the Navigation Menu menu.
IMPORTANT: The EUC Engineer workflow in Reliability Engineering is available without an agent upgrade. Support for the Experience Index and the DEX Specialist workflow is being rolled out gradually for customers who have upgraded 50% or more of their endpoints to SysTrack agent version 11.8 or later. If these features are not available after the upgrade, contact your Lakeside representative.