Fix and Validate Issues

Once a problem exists in Reliability Engineering (see Work with Problems), the next step is to act on the issue and verify whether the result is improving.

Watch a quick overview or read the detailed information below.

Prepare to Act

From the Problem Scope page (see Work with Problems), you can proceed with two options:

Take Action to run an automation, collection extension, engagement, or survey.
Notify Users to send an alert or announcement.

Before acting on an issue, confirm that:

You want to target all affected systems or a subset.
A required action is available and ready to run.

TIP: All actions and notifications automatically appear in Recent Activity. For details, see Work with Problems.

Take Action

Click Take Action in the Problem Scope view.
Select the systems to target:
- All systems in the problem
- A subset of systems for testing or targeting specific environments
Select the appropriate action:
- Automations (see Automations)
- Collection Extensions (see Collection Extensions)
- Engagements (see Engagements)
- Surveys (see Surveys)
Configure any required options and click Take Action to run the action.

Notify Users

Choose a notification type:
- Alert: Sends a targeted message to selected systems.
- Announcement: Sends a message to all systems in the environment, not limited to the problem baseline (see IT Announcements).
Configure the required options and click Notify or Announce.

NOTE: Alerts can be sent using the Self-Help application or the Moveworks integration. To receive alerts through the Self-Help application, systems must run Windows and connect to SysTrack. To receive alerts through the Moveworks integration, systems must have a primary user, and that user must have an email address identified in SysTrack.

Monitor the Results

To evaluate results, switch to the Monitor view.

Review the Sensor Issue Trend

The trend chart shows how the issue changes over time.

The data is based on the problem baseline.
Each action appears as a separate reference point in the trend and a separate tab above the chart.
The number of affected systems should decrease if the fix is effective.
Use the Show graph with only targeted systems filtering options to view:
- All systems in the problem
- Only systems where an action was applied

Review the Targeted Systems

Below the chart, check the list of targeted systems for an action. Use the filtering options to refine the list as needed.

Check Recent Activity

At the bottom of the Monitor view, the Recent Activity section provides a summary of all actions recently taken for the selected problem. For details, see Work with Problems.

Close or Update the Problem

Once the issue is resolved:

Update the problem status to Resolved or Closed.
Ensure notes and actions accurately reflect the work done.

If the issue is ongoing:

Keep the problem In Progress.
Continue monitoring and acting as needed.

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