Work with Problems

Problems act as the central record for investigation activities and actions taken in Reliability Engineering. They ensure that all work related to an issue is organized and traceable. You can review the problem details, confirm ownership and status, capture findings and activity, and keep the work ready for remediation and monitoring.

When you create a problem, SysTrack captures a set of affected systems. It becomes the baseline for the problem:

The number of affected systems remains fixed.
All analysis and actions are based on this set.
Changes after problem creation do not alter the baseline.

This allows you to measure whether your actions reduce the issue over time.

Check the Problems List

The Problems List shows all active problems in your environment. It is available in several places:

The SysTrack landing page of the DEX Specialist (see Landing Page).
The Reliability Engineering home page.
The Problem Scope page.

Each problem represents an issue that is being investigated. The list shows key information such as:

Problem name
Associated sensor
Number of affected systems
Last activity
Status
Assigned user

From the Problems List, you can open Problem Scope or the related sensor details (see Investigate an Issue and Create a Problem).

Understand the Problem Scope

The Problem Scope view is where you manage and track the issue.

Review the Problem Summary

At the top of the page, review:

Problem name
Creation time
Current assignee
Status: To Do, In Progress, On Hold, Resolved, or Closed

This information helps track ownership and progress.

Check Sensor Details

The Sensor Details section contains the full description of the selected sensor along with its trigger conditions and suggested solutions. For details, see Investigate an Issue and Create a Problem.

Document Your Investigation

Use the list of actions and notes in the Recent Activity section to keep a record of your work.

Add Notes

Click Add Problem Note to record:

Observations
Early findings
Suspected root causes

Notes help you and your team understand what has already been investigated.

Track Activity

The activity list automatically records:

Problem creation
Notes added
Actions executed
User notifications

For details, see Fix and Validate Issues.

Manage Problem Details

Update problem details as your investigation progresses:

Reassign the problem if needed.
Change status (for example, in progress, on hold, resolved).
Rename the problem to reflect new findings.

All updates are reflected in the problem record and help maintain clarity across the team.

Act on the Issue

Once you open or create a problem, you are ready to act and monitor whether the issue is resolved (see Fix and Validate Issues).

Documentation Index