What's New in SysTrack?
Check this page regularly to stay informed about the latest changes to documentation and the product.
June 2025
Release Notes
DEX and Action Release Notes June 2025
11.0.xxx Hotfix Agent Release Notes
Documentation Updates
Updated the process for setting up webhooks in Microsoft Teams.
Primary user added to Assist and Resolve.
Enhancements to Anomalies.
NOTE: The following updates contain links to content that is only available to users that are signed into the Community.
The requestIP field has been added to several Audit API endpoints.
Manage API Keys page includes a new Created By column.
A new Geolocation Read/Write API key is now available on the Manage API Keys page.
The Geolocations API enables you to define and manage geolocations.
You can now use the Audit API to get data about NLQ queries.
The NLQ user interface has been enhanced to be more streamlined and easier to use.
NLQ Mobile is now available.
The GET /api/systems/{systemId}/sensors/activeendpoint gets the sensors that are currently activated for the system that you specify.
The GET /api/sensors/definitionsendpoint gets descriptions and other metadata about your sensors.
Via API, you can get device health for a single system.
Via API, you can get device health for systems in a group.
Several Sensors API endpoints include new query parameters.
May 2025
Release Notes
11.3 Release Notes: On-Premises
DEX and Action Release Notes May 2025
11.3.0.xxx Hotfix Release Notes
Documentation Updates
SysTrack Versions and Life Cycle
Citrix Apps and Desktop Management
April 2025
Release Notes
Factory Sensor Kits April 2025
DEX Pack Release Notes April 2025
11.2.0.xxx Hotfix Release Notes
11.3.0.xxx Hotfix Release Notes
Documentation Updates
Common Errors with Automations
Collect User Information Through Microsoft Entra ID
SysTrack Training
Assist for ITSM - ServiceNow Administration
Automations and Actions (Cloud)
Automations and Actions (On-Premises)
L1 Help Desk Technician – Assist
L1 Help Desk Technician – Resolve
L1 Help Desk Technician - ServiceNow (Assist for ITSM)
Setting Up the SysTrack Cloud Tenant
Using Intelligent Support in SysTrack Resolve
Working with Virtual Environments
Feature Updates
View or Edit a Sensor's Details
SysTrack Initial Configuration on a Mac
DEX Packs
March 2025
Release Notes
Factory Sensor Kits March 2025
11.2.0.xxx Hotfix Release Notes
Documentation Updates
A new documentation page summarizes all SysTrack Integrations
Use the Engagements dashboard (sign in required) to view all Engagements that are run in an environment.
Use the Surveys dashboard (sign in required) to display results for any Survey.
SysTrack Versions and Life Cycle
Natural Language Query Use Cases and Examples
Instructions to help you configure a scheduled refresh of your SysTrack data to your Power BI reports
FAQ: Data Collection Through SysTrack Cloud
Employee Wellbeing Installation Instructions
Log4J Installation Instructions
February 2025
Release Notes
11.2.0.16 Hotfix Agent Release Notes
DEX Pack and Action Release Notes February 2025
11.2.0.14 Hotfix Agent Release Notes
Factory Sensor Kits February 2025
DEX Packs
Neural Processing Unit (NPU) Assessment User Guide
Documentation Updates
Introduction to Cloud Agent Installation
Introduction to Cloud Data Relay Installation
Introduction to Cloud Installation
Supported Operating Systems and Platforms
January 2025
Release Notes
Factory Sensor Kits January 2025
Feature Updates
Enhancements to Anomalies.
Optimizations for Root Cause Analysis.
Optimizations for Change Performance.
Reset to Default option in Black Box Tool.
Search by UPN in Assist and Resolve.
Enhancements to Self Help App.
NLQ includes an Activity Log.
NLQ includes some new datasets.
New API Keys feature.
New version of SysTrack Power BI Connector.
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