The new SysTrack documentation portal replaces the legacy, static documentation site with a more dynamic platform that can be updated quickly and extended over time, giving us a more modern documentation experience with room to grow. Compared to the previous portal, the new site offers clearer navigation and significantly more accurate search results. The portal also supports controlled access, allowing public users to view general documentation while logged in customers can access additional, customer-only content.
Accessing Content
Some documentation is available only to SysTrack customers. To view customer only articles, make sure you are logged in using your Lakeside Community credentials. Once logged in, additional documentation will automatically appear in the table of content.
Knowledge Base Articles
Knowledge Base Articles (KBAs) are available to logged-in Customers in the Knowledge Base Articles Category. They also remain available through the Lakeside Software Customer Gateway which you may use for support and ticket-related features.
Leaving Feedback
The new documentation portal allows readers to leave quick, targeted feedback to help improve the content over time. At the bottom of each article, you'll find a general rating section where you can use the Was this article helpful? controls (👍 / 👎). While optional, adding a short note is highly encouraged to point out missing or unclear steps, flag confusing sections, or suggest improvements and additional topics you'd like covered. Feedback is sent directly to the documentation authors and is used to identify issues, prioritize updates, and improve overall documentation quality.
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Sharing Broader Feedback
For broader feedback about the portal itself (navigation, structure, content priorities, or features), you can contact the documentation team directly at UserAssistance@lakesidesoftware.com.