11.3.1 Patch Release Notes

This cloud-only patch release includes bug fixes and enhancements to the product.

Important

  • SysTrack will continue to be updated with the new Lakeside logo in upcoming releases.

  • Image Planner will be discontinued in July 2025. Export any reports you need to keep prior to July 1, 2025.

  • The SysTrack Snapshot API will no longer be supported at the end of 2025. This is a legacy API used in a previous version of Assist for ITSM. You will need to upgrade to the latest version of Assist for ITSM once this change has been made. Continue to check the Release Notes for more information as this change approaches.

New

Active Sensors API Endpoints

Two new API endpoints enable you to get data about sensors that are currently active in your environment. You can use these endpoints to enhance your monitoring capabilities in your preferred visualization tools.

  • The GET /api/systems/{systemId}/sensors/active endpoint gets the sensors that are currently activated for the system that you specify.

  • The GET /api/sensors/definitions endpoint gets descriptions and other metadata about your sensors.

Audit API Provides IP Address Data

The requestIP field has been added to the following Audit API endpoints:

  • User logins

  • User logouts

  • Pending invitations

  • User registrations

  • User deletions

  • Permission and group membership changes

This field captures the public IP address of the system from which the user initiated the action. It supports improved auditability, security analysis, and IP-based investigations.

NOTE: The requestIP captures the public IP address from which the request was made. This is typically the user's external IP address as seen by the SysTrack servers. However, if the user is connected through a VPN, proxy, or NAT, the IP might reflect that intermediate network and not the user's actual physical location. This IP is often used for logging, auditing, and geolocation lookups.

Created By Column on Manage API Keys Page

On the Manage API Keys page, a new Created By column displays the email address of the user who created each API key. Knowing who created the key is helpful in situations where multiple users have access to a key and need to know who to contact for key-related needs.

Device Health API Endpoints

Two new API endpoints enable you to get device health data:

Geolocation API Key

A new Geolocation Read/Write API key is now available on the Manage API Keys page. This key provides access to SysTrack's Geolocations endpoints, enabling you to retrieve all available geolocations and manage custom geolocation mappings by defining IP address ranges.

Geolocations API Endpoints

SysTrack automatically assigns geolocations to systems based on available data, but these defaults might not always reflect your organization's preferred location structure.

The Geolocations API enables you to define and manage geolocations when the default assignments are incomplete or inaccurate. For example, in some cases, VPNs, network architecture, or data gaps might lead to incorrect system placement.

With these endpoints, you can do the following:

  • Create, update, and delete custom geolocations.

  • View both default and custom geolocation assignments.

Use this API when you need greater control over how systems are geographically represented within your environment.

NLQ API Endpoints for Auditing

You can now use the Audit API to get data about NLQ queries, such as who created the query, who ran the query, ratings given to the query, and more.

The Audit API includes four NLQ endpoints.

  • The first two endpoints are for queries (Agent and Central):

    GET /auditapi/nlq/agent/queries and GET /auditapi/nlq/central/queries return data about who originally created the NLQ query, when they created it, and so on.

  • The second two endpoints are for runs (Agent and Central):

    GET /auditapi/nlq/agent/runs and GET /auditapi/nlq/central/runs return data about other users who ran an already created query (after they selected it from the menu that lets users see My Previous Queries, My Favorites, All Previous Queries, and Power BI Queries).

For more details on what counts as a query and a run, see Manage NLQ Permissions and Query Counts.

New Query Parameters for Sensors API Endpoints

The following two API endpoints now include query parameters named sensorId and sensorName, which enable you to filter your API calls to return specific sensors by ID or name:

  • GET /api/sensors endpoint

  • GET /api/sensors/{systemId} endpoint

Also, the following API endpoints now include query parameters named sensorCategory and visibility, which enable you to filter your API calls to return specific sensors by category or visibility:

  • GET /api/sensors endpoint

  • GET /api/sensors/{systemId} endpoint

  • GET /api/systems/{systemId}/sensors/active endpoint

The visibility indicates the settings that are configured for the sensor in Configure (under Sensor Configuration > Management):

  • self-help (which means that the Add to Self-Help check box was checked in Configure)

  • assist-system-checklist (which means that the Add to System Checklist check box was checked in Configure)

  • assist-detected (which means that the Add to Assist - Detected Issues check box was checked in Configure)

NLQ UI Enhancements and Mobile App

The NLQ user interface has been enhanced to be more streamlined and easier to use. Along with the UI enhancements, NLQ Mobile is now available. NLQ Mobile brings the power of SysTrack's Natural Language Queries to your mobile device. Now your IT teams and analysts can get quick, data-driven insights on the go, without needing to log into a desktop. They can query, visualize, and save NLQ results on mobile devices via a mobile web experience.

Primary User Added to Resolve and Assist

When searching by system in Resolve and Assist, the UI displays the primary user. The primary user of a system is the user with the most active time on that system. If there is no primary user, the UI displays Primary User: None.

Security Enhancement

To strengthen platform security and support customers with strict compliance requirements, SysTrack now requires users to reauthenticate after 30 minutes of inactivity (previously 60 minutes).

TIP: Users are also required to reauthenticate every eight hours, even if they have not been inactive for 30 minutes.

Changed

  • Several enhancements were made to queries used by pages in Prevent for increased performance.

  • Updates made to optimize Anomalies model performance.

  • Added a label for the Y axis for all graphs related to Anomalies.

  • The user search field in Resolve and Assist is responsive to input changes.

  • The Systems table on the Prevent > Current Issues page now contains these additional columns: Online Status, Last Result, CPU, Memory, License, and Agent Version.

  • Enhancements made to loading Visualizers.

  • The Quit app and End app links are working on the Assist > Performance and Resolve > Black Box pages.

  • The Customer Gateway link has been renamed to SysTrack Community.

  • Improved on screen messaging when you search for systems and you do not have access due to System Contexts.

  • The detail level slider is keyboard accessible in Prevent > Current Issues.

  • The pages of all apps, throughout SysTrack, provide a link to Skip to Main Content.

  • The Skip to Main Content link is the first element to receive keyboard focus for all apps when a new page is loaded.

  • Intelligent Support enhanced to ensure it responds to translation requests.

Fixed

  • You can use the refresh button or select the URL and press <Enter> on the landing page. (Case 12000)

  • ServiceNow Asset Optimization integration does not fail on the tenant. (Case 11592)

  • Export button is enabled if an action is selected and then the lock is obtained in Action Governance. (Case 11932)

  • When a link is shared with someone who is not logged in, the link will go to the SSO page so they can sign in. (Case 11849)

  • Configure > Administration loads as expected without errors. (Case 10764)

  • Visualizer loads as expected and allows for responsive browsing. (Case 10615)

  • In Configure > SysTrack Settings > System Contexts the Assigned To column displays the group name. (Case 11850)

  • System Count for All Systems group does not include the master system. (Case 11742)

  • Legacy security roles for All Access and Deployment Tool Access have been removed. (Case 11871)

  • Visualizer > Application Faults formula has been updated to the percentage of systems that have run the application. (Case 11648)

  • Grid and chart times match in time zones where daylight savings occurs. (Case 11946)

  • Assist and Resolve user search does not include the UPN value of Not Collected.

  • Virtual Infrastructure Visualizer settings display. (Case 12331)

  • Can import and duplicate dashboards. (Case 12603)