This video explains how EUC engineers use SysTrack Reliability Engineering to proactively identify and prioritize issues using notifications, anomalies, and sensor data.
Video Transcript
EUC engineers are responsible for proactively identifying and investigating issues across the computing landscape and resolving them before they become larger problems.
When they begin their day in SysTrack Reliability Engineering, three primary signals help focus their attention: notifications, anomalies, and sensors.
First, they review any active notifications. These alerts help EUC engineers quickly identify known high-priority conditions and take action before users begin reporting problems. Choosing a notification here opens SysTrack Prevent for more detail.
If the organization uses SysTrack AI, they can review anomalies. Anomalies highlight unusual changes in sensor activity across the environment. These unexpected spikes or deviations can reveal emerging issues. Select the anomaly to see more detail in SysTrack Prevent.
EUC engineers can also review sensors, which are displayed in a prioritized list. Sensors are prioritized using three key factors. Severity indicates how significant the issue may be for affected users.
The number of affected systems shows how many devices are currently experiencing the issue.
And trend, which can be accessed by clicking on the sensor name, compares the current number of affected systems to the sensor's historical activity over the past 30 days. This helps surface issues that are growing faster than normal and may require immediate attention.
By combining these factors, SysTrack automatically highlights the issues that are most severe, most widespread, and most rapidly emerging.
With a prioritized list of issues in front of them, the EUC engineer can confidently select a sensor and begin their investigation.