NOTE: Although the default values reflect common customer environments, they may not fit all scenarios. Observe your environment behavior during baselining and adjust thresholds as needed to reflect operating system differences and workload patterns. For example, customers running Windows 11 often increase the virtual memory commit ratio from 0.90 to 0.95 to align with more aggressive memory and page file management.
Health score impact categories include the following metrics (see Health):
Category | Value | Units |
|---|---|---|
CPU | CPU Percentage | > 90% |
| CPU Queue Length | > (CPU Cores+1) |
Memory | Memory Available | <20% |
Disk | when Disk > 5 IOPs |
|
| Disk Queue Length > 1 | >1 |
| Disk Queue Time > 10ms | > 10ms |
| Disk Service Time >20 ms | > 20ms |
| Disk Time> 80% | > 80% |
| Disk Xfer Time > 20ms | > 20 ms |
Network | Network Packet Rate (> 100) AND Network Retransmit Rate (> 5%) are greater than the limit | |
| Network Utilization | > 70% |
| Wi-Fi Signal | < 50% |
Latency | Latency Gateway | >75ms |
| Latency Home Directory | >100ms |
| Latency Sessions | >200ms |
Startup | Application Startup Time | > 5sec |
| Session Startup Time | > 30 sec |
Virtual Memory | Virtual Memory Commit Ratio | > 90% |
Virtual Machine | Virtual Machine Memory Ballooned | > 0mb |
| Virtual Machine Ready Time | > 5% |
Software Install | When any type of install process runs while a user is active on the local machine, impact minutes are registered. |
|
Software Update | When any type of update process runs while a user is active on the local machine, impact minutes are registered. |
|
Events | When a configured event is detected by the agent which is Critical, Error or Warning |
|
Faults | When the agent detects a "Application Error" event EventID #1000 (which is considered an app crash) |
|
Hardware | Limit Hardware Percent interrupt time | >10% |