Detected Issues displays a list of sensors that are triggered on the machine and the sensors that are currently activated on the selected system. This ranges from high (red) to low (yellow) on severity as well as if the issue is isolated or systemic in nature.
View Details about Detected Issues
Next to any sensor, click View. The sensor panel expands to display text that provides explanation about the issue.
Click sensor history to display a graph that shows how long the system has had the issue.
To escalate this issue, click the chain icon in the upper right corner. The link is a global button that provides the page, system, and user in the URL.
When finished, click Recheck Issue.
After taking action to resolve the issue, click Recheck Issue. Assist waits briefly and then checks the latest sensor result. If the sensor is no longer triggered, the issue status changes to Resolved. If the sensor remains triggered, Assist displays Monitoring Status and retains that state for up to one week. During that time, it does not perform periodic sensor checks automatically. To run another check, click Reopen, then click Recheck Issue again.
NOTE: Monitoring state information is stored in the current browser's local storage rather than in the database. As a result, the state is not shared across browsers or computers.
Remediate a Sensor Issue
Some issues provide an option to remediate. When you click Remediate, it runs an automation or automatic script to solve the problem. See Schedule Automations in Configure for more information.
Next to an issue, click View. The issue panel opens to display text that provides an explanation for the issue.
Click Remediate.
After the automation completes successfully, Assist performs a sensor check. If the sensor is no longer triggered, Assist displays a Resolved message.
Click fix history to view what automations have previously run on the system. Automation History opens and displays automations that are related to this issue.
To see all automations, deselect the filter at the top of the screen.
