Automation History

The Assist > Automation History page shows all automation runs. It helps teams audit activity, troubleshoot failures, and understand how often automations run in the environment.

Execution List

The execution list table shows every automation run. Each row represents an execution and includes:

Automation: The name of the automation that ran.
Time: The date and time when the run started.
Run By: The user that ran the automation.

Run From: The value can include two parts:
- Run source:
  - Assist
  - Engagement
  - Manual — run by an API call
  - Prevent
  - Resolve
  - Self‑Help — the Self Help app
  - Sensor — run automatically from a sensor
  - ServiceNow — Assist for ITSM
  - SRE — Reliability Engineering
  - A2A, Direct API, or MCP — a custom integration with SysTrack AI
  - Microsoft Teams — SysTrack AI for Teams
  - Pulse — the SysTrack Pulse browser extension
  - Voice — SysTrack AI Voice
  - Unknown — The agent version does not recognize the run source. This can occur when automation history includes a trigger type that was added after the agent was released. Update the agent to show the specific run source.
- Run trigger detail:
  - AI — auto diagnostics suggested the automation
  - Remediation — the automation was linked to a detected issue
  - Tools — a user manually selected the automation
  - For Engagement runs — the name of the engagement that ran the automation
  - For Sensor runs — sensor names are shown separately in the Related Sensors column

Related Sensors: Any sensors linked to the automation.
Error: The error details when the run fails. This field is empty for successful runs.

Execution Frequency Chart

The execution frequency chart shows how often automations were run over time.

Each bar shows the number of runs on a specific date.
Successful and failed runs are shown within the same bar using different colors.

Documentation Index

Automation History

Execution List

Execution Frequency Chart