This video explains why role-based access to SysTrack tools is important, ensuring users have access only to the functionality and data required for their job responsibilities while supporting security and privacy requirements.
Video Transcript
Making sure that users have the correct access to the appropriate SysTrack tools is a vital part of SysTrack administration. Certain SysTrack users may only need to see trending Visualizer data and would not need to see the details of an end user's experience. Help desk personnel would need to see the detail, but would not need to access administrative functions or application management tools. Each member of the IT team could need different tools from the SysTrack toolkit. Some tools allow actions to be taken, such as system reboots and automations, and not every SysTrack user may need that type of access. In addition, government privacy laws and internal information security policies may prohibit your IT team from seeing certain types of data, such as website visits.