11.8 Agent Release Notes

This agent release includes new features, bug fixes, and enhancements to the product. To start using them, you must update your agents to version 11.8.

Important

Agent Version Support Changes

Support for version 10.12 agents ended on April 12, 2026.

Support for version 11.0 agents ends on July 26, 2026.

Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

• Privacy

  • User Collection

    • Collect User Info

    • Collect OU

  • Inventory Management

    • Collect AD Info

• Web Management

  • Install Chrome Extension

  • Install Chromium Edge Extension

  • Install Firefox Extension

  • Install Internet Explorer Extension

Use the SysTrack Collection Changes Kit to identify roles that use these collection items. The Kit helps you quickly determine which settings to re-enable after the 11.8 Cloud release.

This Kit is available for a limited time and will be deprecated after the 11.8 Cloud release.

New

Next-Gen SysTrack Experience & Reliability Engineering

A new landing page is available in SysTrack to help users get started faster with widgets and persona-based views for DEX Specialists and EUC Engineers. Administrators can enable and configure the Next-Gen SysTrack experience for user groups to control access to the new landing page, persona-based views, and related feature sets. See Landing Page.

SysTrack introduces Reliability Engineering, a proactive persona-based workflow to investigate, act, and track issues. EUC Engineers can start from sensors, notifications, and anomalies, while DEX Specialists can start from the Experience Index and move from impacted categories to the sensors behind that impact. See Reliability Engineering.

The Experience Index (previously called Health Score v2) is now available in SysTrack as a sensor-driven measure of user experience. It helps users identify the categories and sensors that have the greatest effect on digital experience and supports the DEX Specialist workflow in Reliability Engineering. This feature requires an upgrade to SysTrack agent version 11.8. See Experience Index.

Administrators can enable or disable sensors in Experience Index globally or by role, and adjust impact minutes in Sensor Management. The new Experience Index perspective and tabs in Sensor Management and Roles allow bulk actions, visibility controls, and category-based organization. See Management and Experience Index in Roles.

Automations in End-User Channels Suggested by SysTrack AI

SysTrack AI now supports initiating approved Self-Help automations directly from supported end-user channels, including Microsoft Teams, Voice, MCP, A2A, and API.

This helps reduce mean time to resolution by allowing users to move from diagnosis to action in the same channel. To maintain administrative control, only approved automations from the Self-Help catalog are eligible for execution, and execution activity is logged for auditing.

Administrators can enable or disable this capability and select the channels where automation execution is available in SysTrack AI Setup.

An upgrade to SysTrack Agent version 11.8 is required only to display new end-user channel sources in Automation History in Assist and Resolve.

See SysTrack AI Automation Requirements and Visibility.

SecureBoot Status Collection

The SysTrack agent now collects SecureBoot status for Windows, macOS, and Linux systems, storing this information in SASCFG. See System Configuration Information - RPT_System_Config.

Changed

Updates to Generic GPU Utilization Collection

For both integrated (int) and dedicated (ext) GPUs, the agent now collects overall and per-application GPU compute utilization on Windows and overall GPU memory utilization on macOS. See Dashboard Tool.

Updates to Battery Collection

Battery cycle count is now collected on Android devices to support proactive device maintenance.

Battery inventory on Windows devices now uses data from the Windows Battery Report, improving accuracy and adding cycle count, capacity, and chemistry information where supported.

Updated CPU Family Definitions

SAREFEECPU now includes updated CPU family definitions, enabling more accurate power estimation for the latest CPUs.

Fixed

• The agent now stores the system GUID and database connection string in the registry instead of the system secret store, resolving issues with multiple WGUIDs per device. (13589)

• LsiUser.exe no longer crashes if the Desktop or Start Menu folder is missing for a user. (13662)

• Agents on Mac, Linux, and Windows now correctly show as disconnected when systems are suspended, preventing false online status in Resolve. (13776)

• The agent now accurately condenses Adobe Acrobat Reader version entries in the RPT_Software table. (14075)

• MDMService in JAMF integrations now correctly processes duplicate serial numbers in user-info responses, ensuring all valid users are collected and no records are skipped. (14108)

• The agent now detects both VMware Blast and Horizon Blast performance counter families for Blast protocol metrics, restoring their in Resolve. (14140)

• The Egress IP address now updates correctly, ensuring accurate geolocation reporting. (14372)

• Database upgrades from Jet to SQLite during agent upgrades now complete successfully. (14617)

• LsiUser now avoids high CPU usage by turning off add-in monitoring when the number of add-in keys exceeds 64. (14808)

• LsiUser no longer relaunches on slow session ends, preventing temp log files from being locked. (15240)

• Web collection on Edge now captures site activity correctly. (15393)

• The agent now closes SALOGON records for all inactive users, ensuring the Inactive Session sensor deactivates as expected. (15486)

• The agent now correctly grants user permissions on the user-context automation folder, preventing "Failed to Unpack" errors during automation execution. (15527)

• The agent no longer crashes on macOS when launchctl does not provide output. (15537)

• The macOS agent memory consumption growth over time has been reduced. (15565)

• Battery inventory collection now retains the last known valid design and full charge capacity values in RPT_Battery instead of recording negative values when data is unavailable. (15579)

• Monitoring data is now preserved through reboots for cached mode and pooled user agents when OverwriteLocalOnCache is set to 1 in the Deploy key, ensuring the agent always pulls the master database. (15600)

• Driver version for Plug and Play devices in Inventory Collection now displays valid data and prevents overwriting correct values when WMI calls fail. (15657)

• Installation dates for lsiagentd on macOS systems in Resolve > Software > Packages now display accurately. (15763)

• The macOS agent now handles diagnostic files correctly, ensuring stable operation. (15981)

• The Linux agent no longer collects NVIDIA GPU metrics when the device is in the D3cold power state to prevent unnecessary power drain. (15988)

• JAMF user information now populates correctly in SAUSERACTIVEDIR and Persona Visualizer. (16134)

• The agent now updates the SAAPPUSAGE table hourly and maintains a persistent connection with LsiUser to prevent data loss during ungraceful system shutdowns. (16183)

• The agent now maintains stable memory usage when multiple threads process event log data. (16271)

• The agent now maintains accurate application start times by skipping unnecessary corrections during system wake-up from hibernation. (16484)

• Pooled DB systems now correctly appear as cached when the configuration to send database snapshots to the central is enabled in Offline Resolve. (16641)

• The macOS and Linux agents now create temporary files in the condense directory with restricted permissions to prevent world-writable access. (16646)

• The iOS agent now correctly displays local data in the SysTrack application when using light mode. (16667)

• The agent now correctly identifies the instance name for Horizon Blast Printing counters. (16821)

Agent Version Compatibility

The following list of agents are compatible with SysTrack version 11.8: