11.7 Release Notes: On-Premises

Important

End of Support Notices

  • We discontinued support for the following On-Premises features:

    • SysTrack Snapshot API. This legacy API was used in earlier versions of Assist for ITSM. Please upgrade to the latest version of Assist for ITSM to ensure continued functionality.

    • Virtual Machine Planner (VMP)

    • Citrix Director Plugin

    • Intel EMA Integration

    • Ask SysTrack

    • Tile Mode for dashboards. Customers are encouraged to transition away from dashboards that relied on Tile Mode functionality.

    • Custom themes. Customers can use now standard light and dark themes only.

  • We discontinued support for On-Premises version 10.5 on March 20, 2025.

  • We discontinued support for On-Premises version 10.10 on December 8, 2025.

  • We discontinued support for Android OS 10 and older.

  • We deprecated the Community integration for On-Prem environments as Community transitions to a cloud-only experience to support ongoing enhancements and consistent functionality. Upon upgrading to 11.7 On-Prem:

    • Community-related configuration items will be removed from Configure and Deploy.

    • Community pages will be removed from Visualizer and Executive Insights.

For more information, see SysTrack Versions and Life Cycle, Supported Operating Systems and Platforms.

Updated Condense Logic for Application Executables

To optimize storage and reduce costs, applications (executables) that have not run at least twice will not be condensed to the master. There is no change to the agent side collection.

Updated Session Health Impact for RDP TCP

Health Impact for session latency now takes into account TCP sessions for RDP (SAREMOTEFX.CUR_TCP_RTT). Systems using TCP for RDP will not have been recording health impact when session latency was above threshold. Once you update the agent, this will be included.

New

Automations Now Support Categories

“Category” can now be added to the metadata of automations. Automations in Resolve and Assist are now sorted into categories.

Automation categories are automatically prepopulated with sensor categories. When creating or editing an automation, users can select a category from this list or create a custom category.

Per Core CPU data in Resolve

Resolve has a new data set CPU Cores to show per core CPU utilization, including both user and privileged use.

Overall GPU Utilization Now Collected

The agent now collects generic GPU utilization. For both integrated (int) and dedicated (ext) GPUs, the following metrics are now collected:

  • Windows: Memory Utilization

  • Linux: GPU and Memory Utilization

The GPU perspective will now show for all systems in Resolve, and include data for Windows, Linux and macOS.

There is no change to the existing Nvidia dedicated collection, or macOS.

Services Available for macOS in Black Box

When viewing a macOS system in Resolve > Black Box, you can select Services from the drop‑down list to view the state of macOS services in the selected focus time.

System Group Condition for Tool Schedules

You can now add conditional logic to tool schedules in Configure > System Configuration > Roles, so that scheduled tools run only on applicable groups.

Regional Currency and Power Cost Settings

A new Unit Settings pane in Configure > Administration allows SysTrack administrators to customize power-related cost calculations using regional currency and real‑world energy rates. Currency values dynamically update across the UI, replacing the previous hardcoded dollar symbol. Supported currencies include GBP, USD, EUR, CNY, JPY, INR, AUD, CAD, CHF, TRY, SEK, and DKK.

Changed

Agent Upgraded to OpenSSL 3.5.5

The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

Updated SysTrack Deployment Tool

  • Customers can now remove the built-in Administrators group via Configure > Privilege Sets and SysTrack Deployment Tool > Tools Access Security.

  • Deprecated SysLock settings have been removed.

  • Deprecated SysTrack Community settings have been removed.

  • Deprecated Virtual Machine Planner (VMP) settings have been removed.

Assist for ITSM Snapshot Cleanup Options

SysTrack 11.7 with Assist for ITSM 4.2 or later supports automatic cleanup of system snapshots 30 days after a ServiceNow Incident is closed or canceled, reducing database storage costs for both cloud and on‑prem environments.

Administrators can also disable Assist for ITSM snapshot creation. This change only affects incidents created after snapshot creation is disabled; existing incidents and previously created snapshots are not changed.

Updated Visualizer Thresholds and Baselines

Baseline and threshold values in Visualizer have been updated to reflect modern computing standards and reduce unnecessary warning indicators. IOPS now reference a typical SSD drive, and MIPS are based on a typical Core i7 system. Tooltip content has also been revised for clarity.

Optimized Application Latency Dataset

Application Latency data in Visualizer is only calculated for subnets containing more than 5 systems. This change is aimed at improving scalability and performance within the Application Latency section.

Update to Factory Roles

Outdated factory roles have been removed from the product that are no longer relevant. A new Windows 11 factory role has been added to support updated customer environments.

These roles have been retired:

  • Microsoft Exchange Server 2010

  • Microsoft SQL Server 2008

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2012 R2

  • Windows 7

  • Windows 8

  • Windows 8.1

  • Windows Server 2008

  • Windows Server 2008 R2

  • Windows Server 2012

  • Windows Server 2012 R2

  • Windows Vista

  • Windows XP

Dual-Axis Dashboard Charts

Dashboard Chart objects now support a secondary Y-axis to better display data sets with different ranges on a single chart, with options to set labels and adjust minimum and maximum values.

Accessibility Enhancements in Resolve and Dashboards

To meet WCAG 2.1.1 and 4.1.2 compliance, accessibility improvements have been made to ensure users with vision impairments can navigate and interact with UI elements. Sensor Category Details on the Resolve Overview page now include accessible roles and expand/collapse states for screen reader compatibility. In Dashboards, the open dashboard preview buttons and expand/collapse controls for By Category and By Persona are keyboard accessible, supporting tab navigation and activation via Enter or Space keys. These elements now also include accessible roles and expand/collapse states for screen reader compatibility.

To meet WCAG 1.3.1 compliance, Resolve Black Box now includes permanently displayed labels for all Select Dataset drop-down lists. Each list now shows the label matching what screen readers announce.

To meet WCAG 1.3.1 compliance, the Dashboard Viewer page has been updated so screen readers can announce the state of the toggle favorite button, matching what visual users see.

User Interface and Workflow Enhancements

  • The Lakeside logo has been updated in SysTrack.

  • Interface elements in SysTrack now use modern AI‑assisted translation to provide improved consistency and higher quality for all supported languages, including Arabic, Chinese, English, French, German, Japanese, Portuguese, and Spanish.

  • In Resolve > Black Box, the Core Number column under CPU Cores now uses sorting based on processor number followed by core number, ensuring accurate numerical order.

  • Dashboard toolbar in Dashboard Builder now displays a loading indicator and temporarily disabled buttons preventing repeated clicks.

  • The Assist System Checklist now hides sensors that are not evaluated on a specific operating system. This update applies to Windows, macOS, and Linux systems.

  • Double‑clicking the FQDN in the Resolve header now highlights only the FQDN, excluding additional labels.

  • The unauthenticated (“Off”) option for webhook authentication has been replaced with a “Specify Authentication via a Header” option.

  • Webhook recipients in Prevent and Configure notifications no longer display non‑functional mailto links. Instead, webhook URLs are shown in tooltips.

  • All systems grids in Prevent now include an Online status column, making it easier to assess system availability.

  • Admins can now configure timeout logic for all survey schedule types to prevent users from receiving repeated surveys within a short time frame.

  • When a command is sent to a large number of systems using Tools in Prevent, it is now automatically split and processed in parallel.

  • Persistent toast notifications in Configure now include proper padding around content.

  • When creating, updating, or deleting a Tool or Survey Schedule in Configure > Roles, the system now displays a toast message to confirm whether changes were applied.

  • Administrator Actions in Resolve no longer contain deprecated Custom Actions.

  • Configure > Views updated to remove JET query entry and add SQLite.

  • Variable editing in roles now includes a modal-based search and a clearer button for adding new variables. Sensors associated with each variable are also visible during search.

Fixed

  • In Prevent on the Tools page the Eligible Systems link functions successfully on the Show Survey dialogue, and the Eligible Users link functions successfully on the Show Alert dialogue. (11968)

  • The installer now requires both the Reporting User name and password before allowing Test Credentials in the On‑Prem setup.

  • The SysTrack Installation Wizard and Prerequisite Checker window now opens after system restarts during a fresh install.

  • The installer now displays the correct minimum supported SQL Server version in the Database Specifications step.

  • The LsiServerUplinkProcessor now handles parallel processing reliably by preventing conflicts when multiple tasks run at the same time.

  • Event source selections in Roles > Events now remain correctly displayed when making additional changes.

  • The SysTrack Survey and AppVision now display the on‑prem Select Server modal as expected.

  • The Manage Shared Connections action in Dashboard Builder now works as expected.

  • The Bulk Uplink process now works as expected.

  • Assist and Resolve now load correctly without missing strings or console warnings.

  • In AppVision > Resources > Network, Drilldown options are now displayed correctly as a scrollable list.

  • The Reset to Default icon in Configure Roles now displays the correct reset icon.

  • Creating groups in Configure has been optimized to improve data consistency.

  • The Create Dashboard modal now sets focus to the name input field by default.

  • Report Center now retains all parameters when multiple reports are loaded.

  • Long group names without spaces in Manage Group Features now wrap correctly in the table.

  • Pressing Enter in modals no longer triggers automatic submission, allowing expected actions such as canceling.

  • Hovering over graphs of different types in dashboards now consistently displays the full timestamp. (14621)

  • Only a single “Role updated successfully” notification appears when saving changes to role items in Configure.