Working with Virtual Environments

This elective course explores SysTrack's ability to monitor and troubleshoot virtual environments. Depending on your role in your organization, you may relate to different portions of this content.

There is no certification exam for this course. You will receive a Certificate of Completion at the conclusion of this course.

Prerequisite

Lakeside Academy's SysTrack Administrator course, OR
Lakeside Academy's SysTrack Desktop Engineer course, OR
Previous knowledge of SysTrack tools

Course Objective

Recognize that there are different methods of installing the SysTrack agent depending on the type of virtual environment.
Configure SysTrack to optimize your virtual environment.
Monitor and troubleshoot VDI-specific issues using SysTrack tools.

Course Outline

Introduction
- Course Overview
- SysTrack and the Virtual Environment
  - Executive insights, issue identification and resource optimization
Installation
- Installing the SysTrack Agent
  - Identifying persistent and non-persistent systems
Configuration and Troubleshooting
- Configuring SysTrack for the Virtual Environment
  - Editing roles and configurations
  - SysTrack tools used:
    - Configure: Roles
    - Configure: Configurations
    - Configure: Assignments
- Monitoring the Virtual Environment
  - Virtual environment sensors
  - DEX Packs for virtual environments
  - Data visualization groups
  - Investigating issues with Resolve
  - SysTrack tools used:
    - Prevent: Overview
    - Dashboard Browser
    - Resolve: Overview
    - Resolve: Dashboard
    - Resolve: Black Box
    - Resolve: Health
  - Troubleshooting the Virtual Environment
  - SysTrack tools used:
    - Resolve: Overview
    - Resolve: Dashboard
    - Resolve: Black Box
    - Resolve: Dependencies
Conclusion

Tags: Configure, Prevent, Resolve, Dashboards, Root Cause Analysis, Configuration, Performance, Health