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Using Intelligent Support in SysTrack Resolve
Intelligent Support is a powerful new tool designed to enhance your L1 and L2 experience by providing real-time insights and recommendations within the platform. This feature is available to customers who have opted for the SysTrack Intelligence Package. Your company may already have access to these tools—check with your administrator if you're unsure.
There is no certification exam for this course. You will receive a Certificate of Completion at the conclusion.
Sign in as a SysTrack customer to start this course.
Prerequisite
L1 Helpdesk Technician - Resolve course
Course Objectives
- Use Intelligent Support to identify potential solutions to common L1 support issues.
- Construct relevant prompt questions for further clarification.
Course Outline
- Introduction
- Course Overview
- Intelligent Support
- What is Intelligent Support?
- How do I use Intelligent Support?
- Use cases for Intelligent Support
- Resource: Questions to ask
- Conclusion
Tags: Resolve, SysTrack Intelligence Package, SIP, L1, Helpdesk, Help Desk
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