SysTrack AI is a suite of AI-powered features to optimize your help desk and end-user experiences. This course will cover the additional administrative functions needed to enable and support SysTrack AI in your SysTrack environment.
Sign in as a SysTrack customer to start this course.
Prerequisites
Lakeside Academy's SysTrack Administrator course
Objectives
This course will cover the additional administrative functions needed to enable and support SysTrack AI in your SysTrack environment.
Install and configure the SysTrack Pulse extension
Enable user groups to use the Pulse extension from their browsers
Configure your tenant to use SysTrack AI for Teams and Voice
Course Outline
Overview
Setting Up SysTrack AI Tools
SysTrack Pulse
Getting the Extension
Logging into SysTrack from Pulse
Mapping Pulse to Your ITSM
Granting Permission
Adding Automations and Engagements
SysTrack AI for Teams
Setup Menu
SysTrack AI Voice
Tenant Setup
Voice Settings
SysTrack AI Engagement Reporting
Viewing Sentiment Scores
Conclusion