Sensor Notification Recipients

The Recipients tab displays all current recipients of sensor notifications and users that can be assigned to notifications.

An administrator can perform the following tasks for recipients:

• Add or remove recipients

• Update recipient notification assignments

NOTE: If an administrator adds or removes recipients from this screen, the notification is not dismissed. However, if an administrator edits a notification (Configure > Notifications > Edit) and then adds or removes a recipient,  the notification will be dismissed.

Add a Recipient

1. Click the plus icon in the upper left corner to open Add New Recipient.

2. Select a recipient type:

   • User: an individual

   • Distribution List: an email address for a group of individuals

   • Service: an email to create an incident or ticket, such as ServiceNow or Jira.

3. For user, enter the following information:

   1. First Name

   2. Last Name

   3. Work Email

4. For distribution list and service, enter the following information:

   1. Name

   2. Email

5. Click Add Recipient to open Assign Notifications.

Assign Notifications to a Recipient

To assign notifications to this recipient, click the check box next to each notification and then click Assign Notifications.

NOTE: If you continue without assigning notifications or you dismiss the dialog box, the user is still created, but does not have any assigned notifications.

Change Notification Assignments

1. To change notification assignments, select the recipient from the Recipients list and click Edit. The Change Assigned Notifications dialog box opens.

2. Deselect each check box and then click Change Assignments.

If you are making changes that will leave a notification with no recipients, a message displays. When you hover over the number of notifications, a list of those notifications displays.

Delete a Recipient

When a recipient is removed, they are removed from the recipient list (and all notifications  they are assigned).

1. From the Recipients tab, click the row of the recipient and click the X for delete.

2. A dialog box displays asking if you would like to delete the user.

3. Click Delete Recipient.

NOTE: If you remove a recipient who is the only recipient on a notification, that notification will have zero recipients but can still be enabled. In this case the notification will still show in Prevent when it is activated. If you remove the last recipient you will receive a warning that the notification will contain zero recipients.

If you hover over the number of notifications, it displays which notifications will have no recipients.