Impact Examples

CPU

CPU use or activity hinders productivity.

• Underpowered CPU

• Too many applications running

• Excessive CPU consumption

• Applications spawning multiple CPU threads

• Outdated or badly coded apps

Memory

Memory availability hinders productivity.

• Insufficient RAM

• Too many applications running

• Applications that consume excessive amounts of memory

Disk

Disk availability or activity hinders productivity.

• Applications using excessive IOPS, either singularly or cumulative

• Mechanical/low speed hard drives

• Applications saturating the drive with read/writes

Network

Excessive network card utilization or retransmit hinders productivity.

Utilization is a metric. If it's above the set percentage of utilization it will trigger health.

If it's retransmits more than a certain percent of packets, it's going to impact health.

Wi-Fi signal is poor causing connection stability and throughput issues.

• Packet Rate

• Retransmit %

• Utilization

• Wi-Fi Signal

Latency

Latency to external locations hinders productivity.

• Default Gateway

• Session (RDP, ICA etc.)

• Home Drive

Startup

App or Session startup hinders productivity.

• App Startup

• Session Startup

Virtual Memory

Virtual Memory usage hinders productivity.

Commit Ratio

Virtual Machine

Virtual Machine host problems hinder VM productivity.

• Ballooned Memory

• CPU Ready

Software Install

Software installation hinders user activity.

Install events

Software Update

OS/Software updates hinder user activity.

Update events

Events

Key event errors indicate user activity impact.

Critical, Error or Warning events in the Event Logs of the system (if configured to be captured)

Faults

Applications crash or operating system crash/hang.

• App Fault (Crash)

• Blue Screen of Death (BSOD)

Hardware

Hardware or driver interrupts taking resources from user activity

Interrupt rate