SysTrack collects web performance data through a browser extension. The extension communicates with the SysTrack Agent Service to collect URL and page performance information.
You can control which websites SysTrack tracks by configuring an allow list.
What Web Data SysTrack Collects
SysTrack collects performance-related data only. It does not collect webpage content or information entered by users.
The collected data helps measure:
Page load and navigation performance
Web application performance
End-user experience when accessing important business websites
This information helps you understand how web applications perform from the user's perspective.
Feature | Description |
|---|---|
URL | The website address at the protocol and hostname level, for example: https://www.example.com. |
Title | The title of the webpage. |
Page Load Time | The time it took for the page to finish loading. |
Time on Page | The amount of time spent on the page before the user leaves it. |
Focus Time | The amount of time the page remained active and in focus. |
Full URL | The full address of the specific page, for example: https://www.example.com/example.html. |
Tab Count | The number of browser tabs open when the user leaves the page. |
Why SysTrack Collects Web Data
SysTrack collects web performance data to help you monitor and improve the user experience of business-critical web applications.
You can use this data to:
Identify performance issues affecting third-party SaaS applications
Determine whether issues originate from the application or your internal environment
Measure real user experience instead of relying only on server-side metrics
For details, see Web Apps Tool, Web History Tool, and Web Performance Tool in Resolve.
Example Use Cases
If users report slow performance in Salesforce, SysTrack can help determine whether:
Salesforce is experiencing performance issues
The issue originates within your environment
For self-hosted web applications, such as an intranet site, SysTrack complements server-side monitoring by showing how end users experience page load performance. This information can help you identify issues that server logs alone might not reveal.