Health Score vs Experience Index User Guide

Overview

The Health Score vs Experience Index DEX Pack compares the SysTrack Health Score and Experience Index for your groups and systems. Use it to identify where the scores differ and which impact categories contribute to the gap.

All widgets in the dashboard show data for the last 30 days. The dashboard has no option to change this period.

In Group Summary and Systems Summary, each colored segment of a bar in the Health Score Impacts Breakdown and Experience Index Impacts Breakdown columns shows the share of the lost score that comes from one impact category. Hover over a segment to see the average impact of that category as a percentage.

Prerequisites

• SysTrack 11.8 or later. On an earlier version, the dashboard shows the CONFIGURATION REQUIREMENTS NEEDED TO USE DEX PACK message.

• Experience Index data from your endpoints. Endpoints must run SysTrack Agent 11.8 or later with the Experience Index enabled, and data takes 2 to 3 weeks to collect after the agent upgrade. Groups and systems without Experience Index data do not appear in the dashboard. For details, see Understanding the Experience Index.

How This Feature Helps You

When the Experience Index is enabled, it replaces the Health Score view in Reliability Engineering. The legacy Health Score remains in the parts of SysTrack where it is currently used. The two scores measure impact in different ways, so the same group or system often has different values. The Health Score vs Experience Index DEX Pack shows both scores together, so you can explain the difference to stakeholders and decide where to investigate.

Use the Health Score vs Experience Index DEX Pack to:

• Find the groups and systems with the largest gap between the two scores, using Score Difference.

• See which impact categories contribute to each score, using the impacts breakdown columns and the Health Breakdown tables.

• Check whether the gap stays constant or appears only on certain days, using the Health Score Over Time graphs.

For why the two scores can differ, see Health Score and Experience Index Calculation Examples. For how each Health Score category maps to Experience Index sensors, see Categories and Sensors in the Experience Index.

Group Summary

Group Summary lists each group with its Health Score, Experience Index, and Score Difference. Score Difference is the Experience Index minus the Health Score. A positive value means the Experience Index is higher than the Health Score. A negative value means it is lower. The Health Score Impacts Breakdown and Experience Index Impacts Breakdown columns show how much each impact category affects the score for that group.

Enter a group name in Group Search to filter the list. Select a group to load its details into Selected Group - Health Breakdown and Selected Group - Health Score Over Time.

Group Summary lists All Systems first, followed by the other groups in alphabetical order.

Selected Group - Health Breakdown

Selected Group - Health Breakdown shows the Health Score and Experience Index for the group selected in Group Summary side by side, with the average impact of each category. The Health Score Category and HS Value columns list Health Score impacts such as memory, latency, CPU, disk, and network. The Experience Index Category and EI Value columns list Experience Index impacts such as network, device, computing resources, remote connectivity, collaboration tools, and productivity apps and services.

Selected Group - Health Score Over Time

Selected Group - Health Score Over Time plots the daily Health Score and Experience Index for the group selected in Group Summary. Use it to see whether the gap between the two scores stays constant or appears only on certain days.

Systems Summary

Systems Summary lists each system with the same columns as Group Summary: Health Score, Experience Index, Score Difference, Health Score Impacts Breakdown, and Experience Index Impacts Breakdown.

Enter a system name in System Search to filter the list. Select a system to load its details into Selected System - Health Breakdown and Selected System - Health Score Over Time. Double-click a system to open it in Resolve.

Selected System - Health Breakdown

Selected System - Health Breakdown shows the Health Score and Experience Index for the system selected in Systems Summary side by side, with the average impact of each Health Score category and Experience Index category.

Selected System - Health Score Over Time

Selected System - Health Score Over Time plots the daily Health Score and Experience Index for the system selected in Systems Summary. Use it to see whether the gap between the two scores stays constant or appears only on certain days.

Summary Values May Differ from the Over Time Graphs

The Health Score in Group Summary and Systems Summary is a 30-day average weighted by active minutes. Days and systems with more active time count more toward the value. Health Score Over Time graphs plot one Health Score for each day, and each point is the simple average of the daily Health Scores of the systems in the group. A system that was active for a few minutes on a day counts as much toward that point as a system that was active all day. Because of this, the average of the Health Score line can differ from the Health Score in Group Summary.

The Experience Index in Group Summary and Systems Summary is the average of the daily Experience Index values for the last 30 days, with each day counting equally. It matches the average of the Experience Index line in the Over Time graph for the same period.

For details on how SysTrack averages the Health Score, see How the Health Score Is Calculated.