This elective course covers the administrative components specific to configuring SysTrack Assist.
There is no certification exam for this course. You will receive a Certificate of Completion at the conclusion.
Sign in as a SysTrack customer to start this course.
Prerequisite
SysTrack Administrator course
L1 Help Desk Technician - Assist course highly recommended
Course Objective
Enable and customize compliance-related sensors.
Set up remediation processes.
Add automations to the available tools for Assist users.
Provide access to Assist tools.
Course Outline
Introduction
Course Overview
What is Assist for ITSM?
Configuration and Management
How to Get Assist for ITSM
Downloading from the ServiceNow Store
Configuring ServiceNow
Assigning ServiceNow roles to provide access
Creating ServiceNow Accounts user in SysTrack
Configuring ServiceNow properties
SysTrack tools used:
Admin Panel: Manage Service Accounts
Enabling and Customizing Compliance Items
Specifying which sensors appear in System Compliance tab
Adjusting sensor thresholds
Adding link to information
SysTrack tools used:
Configure: Sensor Configuration | Management
Remediation
Adding a Rmediate button to Detected Issues page
SysTrack tools used:
Configure: Roles > Tool Schedules
Managing Tools
Adding automations to SysTrack Tools tab
SysTrack tools used:
Configure: Automations and Collection Extensions and Automations
Conclusion
Tags: Configure, Assist, Configuration