This cloud-only release includes new features, bug fixes and enhancements to the product.
Important
We have discontinued support for version 9.0.9 agents and On-Premises effective July 16, 2023.
We will be discontinuing support for version 10.0 agents on October 16, 2023.
Microsoft is discontinuing support of Windows 2012 effective October 2023. As a result, we have already ended support for all systems that are running on older versions of Microsoft Windows Server prior to 2012 and we will discontinue support for 2012 in October.
We are no longer including PDFs in the install file directories. You can view install documentation in the install section of docs.lakesidesoftware.com.
Beginning with the 10.10 On-Premise release, we will no longer support SCOM.
New
Self-Help Agent Branding
The hover text and desktop icon's text of the Self-Help tool is customizable so that you can modify it in customer environments. Administrators can configure the setting in Configure > Agent Branding.
Preconfigured Executive Insights Report for Power BI
The SysTrack Power BI connector includes a preconfigured report for Executive Insights, representing the Executive Insights dashboard in SysTrack. You also have access to three additional data sets: Desktop Costs Impact, Server Costs Impact, and Community Health.
Fixed
The Low Available Disk Space sensor triggers when initiating Auto-Fix from the Tray app. (Case number 00085462)
The Websites Visited and Average Load Time by Time of Day tables load data when you select a graph bar in the Average URL Load Time graph. (Case number 00086706)
Change the default Lakeside logo to your company logo in the Self-Help notifications when an engagement is triggered. (Case number 00087742)
In Visualizer > Computer performance, the CPU Average Connected graph is now showing accurate scaling. (Case number 00087035)
Changed
You can right-click on side-bar navigation items to open in a new tab for easier navigation.
Assist and vScape contain a question mark icon at the top of the page that links directly to the documentation.
The Support section on the SysTrack home page is now called Help and it contains the following sections: Contact Us, Documentation, Customer Gateway, and Legal.
In Assist Detected Issues, the Automation button is Remediate and the Done button is Recheck Issue.
In Self-Help Detected Issues, the Automation button is Remediate and the Done button is Recheck Issue.
In Assist and Resolve, Automation History table, Assist auto-fix is Assist Remediation and Self-Help auto-fix is Self-Help Remediation.