10.5 Release Notes: On-Premises

This on-premises release includes various new features and bug fixes.

New

Proactive Alerting

  • IT Engineers can configure proactive email alerts to be sent out automatically whenever one or more selected SysTrack sensors are triggered on a significant number of devices, indicating a widespread problem that demands rapid response.

  • Alerting is based on a configurable threshold for each monitored sensor, and administrators can choose between specifying a percentage of devices triggering the sensor or a set number of devices with the sensor triggered.

  • The chosen relevant parties are immediately notified when issues first emerge, mitigating potential impact.

  • Active issues will not trigger repeated notifications. When a problem is fixed, the corresponding issue can be set to Resolved, allowing it to be reactivated if the same problem happens again.

Enhancements to Executive Insights

The Executive Insights dashboard has been transitioned to an app that provides longer-term data access, a cleaner UI, and in-app Health Score breakdown. This improved summary of estate-wide DEX helps organizations effectively allocate resources to reduce productivity impact for maximum ROI. The Group Trending graph has been removed while being redesigned for a future release.

Nutanix Acropolis Hypervisor Integration

SysTrack can be configured to collect data for Nutanix AHV implementations like that collected for VMware. This new integration enables improved performance management and VDI right-sizing for Nutanix environments. The data is available in Resolve’s black box and Visualizer. Both host metrics and virtual machine counters from Nutanix Guest Tools are provided.

Improved SQL Survey Control

The Edit Survey Schedule dialog in SysTrack Configure has been enhanced to allow you to specify how frequently a triggered SQL survey should be sent out, as well as the percentage of users who will be surveyed.

Updated Legal Documents

Miscellaneous SysTrack statements and agreements have been revised and moved from the Cloud landing page to the Lakeside Software website. These include the Master SAAS agreement, Service Level Objectives, Fair Use Policy, and Privacy Statement.

Data API Improvements

As part of an ongoing initiative, more SysTrack data can be accessed through Data API. This will give Data Analysts parity in their data availability when migrating from on-premises to SysTrack CE.

UX Improvements

Sensor Perspective in Resolve’s Black Box

For improved convenience, IT technicians will now be able to see detailed sensor data in Black Box, making it easier understand which issues are affecting individual machines and eliminating the need to switch to the Event Correlation page.

Exposing Factory Roles in Configure

The SysTrack Configure > Roles page has been enhanced with the addition of a new Show Factory Roles checkbox. This allows SysTrack administrators to view all roles, both factory and user-created, to better understand their contents and how they affect the environment. Factory roles are labeled and can be copied but not modified.

Improved Consistency and Wording

Elements of the SysTrack user interface have been made more consistent. Certain UI terms have been clarified—for example, Num has been replaced by Number.

Improvements to Self-Help App

  • To boost user confidence, the icons, logos, and title/subtitle text for self-help can now be customized to match an organization’s identity and branding.

  • For increased visibility and adoption, self-help can be configured to launch from a desktop icon or the Start menu.

  • IT administrators can now reduce unnecessary tickets by having self-help hide the Detected Issues tab or the Tools tab based on a role in Configure.

  • The SysTrack self-help application will no longer display co-workers affected and health score.

Web Apps Enhancements

  • Data for individual declared web apps is now graphed over time, including click-to-render, round-trip time, processing time, errors, and web app usage.

  • Certain Resolve > Web Apps columns, tooltips, and graph labels have been renamed for clarity, and the tab-consolidating Time at URL column has been removed from Resolve > Web Performance.

AppVision Improvements

  • To help eliminate any confusion, a default Time Window of 30 days for AppVision faults data has been instituted, and the number of application faults is no longer displayed at the bottom of the App Fault Details pane.

  • An export function has been added to AppVision’s pop-ups, making the data easier to work with. Drilldown to Resolve is now provided from the Computer FQDN column, and additional information is available for items in the Faults column.

Refreshed Launch Page

Tactical improvements have been made to the design of the SysTrack launch page, streamlining it for a more satisfying user experience. Users can now easily return to the launch page by clicking the Lakeside logo.

Added Support for Azure Virtual Desktop 2020

SysTrack’s integration with Windows Virtual Desktop (WVD) has been updated to integrate with Azure Virtual Desktop (AVD) version 2.

Exporting Report Center Excel Data in .xlsx Format

Prior to SysTrack 10.3, tables exported from Report Center used .xls format with a 65536-row limit. Exporting in .xlsx format will now allow for over 1 million rows.

Fixed

  • The server endpoint collects Maxdsk data. (72255)

  • The import of Workstation User Experience Analysis kit does not produce an error. (78477)

  • Collection extensions run on LocalDB do not drop the table. (77102)

  • System can be selected from Configure Roles > Event Logging > Add New Child. (77015)

  • You can use the Adding Data Forwarding rule. (78546)

  • Resolve Health Score aligns with value recorded in RPT_VUHEALTHDAILY. (76866)

  • DeployAPI endpoint data syncing between LDI and Lakeside. (76959)

  • LsiClientTrayApp self-help module does not cause security issues with application of rights. (78385)

  • IT Announcements are sent to endpoints without needing to restart. (78496)

  • Linux agent does not stop running on server after repeated connection attempts. (70651)

  • Temp DB does not run out of space on system drives with OLEDB drivers. (76922)

  • Automations created in Action Builder appear correct in Action Governance. (72275)

  • SysTrack dashboard application data does not show gaps. (68841)

  • Configure > Assignments page automatically applies Auto Config rules. (76552)

  • Demo tenant creation works on all clouds. (80248)

  • Fixed an issue in which the self-help tray app did not always start (70218)

  • Fixed a problem with a group not appearing in Visualizer (72936)

  • Fixed an issue with groups not visible in pulldown for TAS group (73369)

  • Fixed an issue with the agent repeatedly stopping (74168)

  • Fixed a problem with inability to delete a request to move system when name is blank (75059)

  • Fixed an issue with duplicate ServiceNow CIs being created (75337)

  • Fixed an error occurring with bulk configuration change for large numbers of systems (75656)

  • Fixed a bug in which AppVision - Usage - Statistics intermittently not available (75671)

  • Fixed a problem with CE agent crashing on clones of golden image created using POOLDB (76867)

  • Fixed an issue with duplicate PIDs on Windows agents

  • An issue has been resolved in which display of cached data from pooled—not physical—desktops would result in an error after prolonged failure to load. (76543)

  • A problem with errors preventing the import of the Factory Sensor Kit and subsequent updating of the customer’s sensor pack has been fixed. (80390)

  • Fixed an issue during Jet to LocalDB conversion involving failure to convert existing collect.mdb file (69216)

  • Fixed an issue with uplinks not completing following an upgrade (73085)

  • Fixed a bug when ‘-‘ character was in a View name (72646)

  • Fixed a bug when disabling the Run Tray App (73546)

  • Fixed a bug for software package tab missing in Visualizer (72582)

  • Fixed webpage truncation bug (74417)

  • Fixed bug that caused error on Machine Right Sizing page (71994)

  • Fixed a bug for collecting and sending SAAPP data (74420)

  • Fixed a bug that caused duplicate entries in AppVision > Installations (66102)

  • Fixed a bug for Global Master Visualizer not refreshing (71538)

  • Fixed a bug for number of reporting machines (71078)

  • Fixed a public key not found bug in Action Builder (73181)

  • Fixed a bug for Systrack GPU Mem Used Percent not triggering (70630)

  • Fixed a bug for IIS crashing (74211)