Uninstall SysTrack through SMS

Install, reinstall, upgrade, and uninstall must take place on the **golden image** for the Non-persistent desktops.

IMPORTANT: Microsoft Windows 10, Windows Server 2016 and Windows Server 2019 (or higher) users are required to run the files logged on and run as administrator.

When you do an uninstall, it must occur in the following order (seen in Programs and Features panel):

Systems Management Agent
Microsoft Visual C++ 2015-2019 Redistributable (x86)
Microsoft Visual C++ 2015-2019 Redistributable (x64)

The registry has an entry defining the command needed to uninstall via other method. You’ll have to browse through the entries in this registry location until the specific GUID that refers to the SystTrack are located. Once found, use the value of the registry value named ‘UninstallString’ to uninstall. Both Microsoft Visual C++ 2015-2019 Redistributable (x86) and Microsoft Visual C++ 2015-2019 Redistributable (x64) are given below.

Search registry key to get command line to uninstall SysTrack Edition:

(32-bit OS)

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Lakeside Software\Deploy

Registry value named ChildMsiUninstallString

-Or-

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{<GUID>}

Registry value named UninstallString

(64-bit OS) Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lakeside Software\Deploy

Registry value named hildMsiUninstallString

-Or-

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{<GUID>}

Registry value named UninstallString

Uninstall SysTrack Edition: From the child system, open a command prompt window and enter the following command:

Registry:

Msiexec.exe /qn /x {<Registry GUID goes here>} REBOOT=R /L*v <enter path to an existing temp folder>\silentuninstall.log (logging optional)

Uninstall (no logging):

Uninstall (with logging, create temp folder)

-or-

Point to the MSI file, if available:

Msiexec.exe /x “<enter path>\Systems Management Agent_x32.msi” REBOOT=R

A successful removal log entry toward the bottom should look similar to the following:

MSI (s) (18:14) [11:58:36:908]: Product: Systems Management Agent -- Removal completed successfully.

Uninstall Microsoft Visual C++ 2015-2019 Redistributable (x86): From the child system, bring up a command prompt window and enter the following command:

From registry example:

"C:\ProgramData\Package Cache\{Registry GUID goes here>}\VC_redist.x86.exe" /uninstall /quiet /log %temp%\vc2019x86_uninstall.log

A successful removal log entry toward the bottom should look like the following:

Creates 3 log files:

vc2019x86_uninstall.log

vc2019x86_uninstall_000_vcRuntimeAdditional_x86.log

vc2019x86_uninstall_001_vcRuntimeMinimum_x86.log

[0C28:03F0][2020-02-20T11:13:47]i007: Exit code: 0x0, restarting: No

MSI (s) (0C:28) [11:13:46:133]: Product: Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 -- Removal completed successfully

MSI (s) (0C:F4) [11:13:47:428]: Product: Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 -- Removal completed successfully.

Uninstall Microsoft Visual C++ 2015-2019 Redistributable (x64): From the child system, bring up a command prompt window and enter the following command:

From registry example:

C:\ProgramData\Package Cache\{Registry GUID goes here>}\VC_redist.x64.exe" /uninstall /quiet /log %temp%\vc2019x64_uninstall.log

A successful removal log entry toward the bottom should look like the following:

Creates 3 log files:

vc2019x64_uninstall.log

vc2019x64_uninstall_000_vcRuntimeAdditional_x64.log vc2019x64_uninstall_001_vcRuntimeMinimum_x64.log

[0C28:03F0][2020-02-20T11:13:47]i007: Exit code: 0x0, restarting: NoMSI (s) (0C:28) [11:13:46:133]: Product: Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 -- Removal completed successfully.

MSI (s) (0C:F4) [11:13:47:428]: Product: Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 -- Removal completed successfully.

Switch Information:

REBOOT=R: to suppress automatic and certain prompts for system restarts.

/q – (q)silent mode (no user interaction); (n)no user interface

/x – uninstall

/L*v – verbose logging (optional): The L in L*v may use a lower case (l). For Systems Management Agent_x32.msi only.

/log– path to create log file ( for Visual C++ 2019 redistributables only )