Productivity Impact, Cost, and Health Score

Productivity Impact and Health Score are directly related: The lower the Health Score in an environment, the higher the impacted time per employee.

Productivity Impact Cost is the value lost per employee per week based on your settings in Configure.

Your organization's overall productivity impact, productivity impact cost, and health score

Productivity Impact

Productivity Impact and Health Score are directly related: The lower the Health Score in an environment, the higher the impacted time per employee.

Productivity Impact data is a moving average over the time period you select. It comes from workstations with user activity, servers, and terminal servers.

You can also find the amount of time each specified week that your average employee is impacted by system issues, which might cause them to not be fully productive.

Impacted Time

Impacted Time is the average impacted time per employee per week over the time period you select.

This pane shows how many hours in a given week your average employee is impacted by system issues, which might cause them to not be fully productive:

  • Green: 0 - 4 hours

  • Yellow: 5 - 8 hours

  • Red: 9 or more hours

NOTE: Productivity Impact Cost color coding is linked to the Productivity Impact thresholds.

As you increase your Health Score, the amount of time employees are affected by system issues will decrease, resulting in increased productivity.

Impacted Time Cost

This trend uses the Impacted Time Cost value set in Configure and the average impacted time per employee to calculate the total cost of impact from IT issues over the selected time period. See Configure for more information about setting average employee wage and productivity impact.

Health Score

The Health Score is the average Health Score of the organization over the time period you select.

Your organization's Health Score is the percentage of healthy active time versus total active time for your employees.

Active time is time spent by your employees actively using their system and excludes times when the system was idle, locked, or off.

SysTrack classifies healthy active time to be the time when an employee does not face any events impacting their productivity as they use their system.

SysTrack categorizes Health Score into four groups:

  • Excellent: A score 97 or greater.

  • Good: A score of 90 to 96.

  • Fair: A score of 80 to 89.

  • Poor: A score 79 or lower.

The more employees you have in the Fair or Poor categories, the bigger the impact to employee productivity in your organization.

In certain situations, you may see an improvement in health score caused by an increase in overall active time rather than a decrease in impacted hours. This is typically seen only in environments with inconsistent user active time.

The trending data communicates the direction that the Health Score, Productivity Impact, or Productivity Impact Cost is taking in your organization.

trending values showing percentage change for each month

For Health Score, trending up is positive. For Impacted Time and Impacted Time Cost, trending down is positive.

The trending direction is compared to the time period before, and whether the score has increased, decreased, or remained static since then.

Trending for Health Score is based on whole percentage numbers (for example, 95% rather than 95.3%).

Trending for Productivity Impact is intended as a general indicator for impacted hour trends. It is based on whole hours (for example, 2 h 25 min is rounded down to 2 h).

EXAMPLE: If the date range selector shows 15th Aug – 14th Oct (90 days), the trending periods would be as follows:

  • Oct (Sept 14th – October 14th)

  • Sep (Aug 14th – Sept 13th)

  • Aug (July 14th – August 13th)

SysTrack also adds one additional date range from the time period before to show context.

Health and Productivity Impact data is from workstations with user activity, terminal servers, and servers. It is an average over the selected time period.