SysTrack Intelligence Package

This course will help you navigate and maximize value from the SysTrack Intelligence Package.

You will receive a Certificate of Completion at the conclusion of this course. There is no certification exam for this elective course.

Sign in  as a SysTrack customer to start this course.

Prerequisite

If you will be managing permissions, you will need to have completed the SysTrack Administrator course.

Course Objective

• Find quick resolution and analysis of common support issues through Intelligent Support.
• Recognize anomalies that present potential issues in the environment before they affect end user productivity.
• Create accurate and meaningful data queries using the query builder.
• Manage access to SysTrack Intelligence Package features.

Course Outline

• Introduction
  • Course Overview
  • Components of the Intelligence Package
• Intelligence Package Features
  • Intelligent Support
    • Using the L1 Intelligent Support feature in Resolve
    • SysTrack tools used:
      • Resolve: Overview page > Intelligent Support
  • Anomalies
    • Viewing anomalies
    • Navigating the Anomaly Details page
    • SysTrack tools used:
      • Prevent: Anomalies
  • Natural Language Queries
    • Differentiating Central vs. Agent query
    • Creating and running queries
    • SysTrack tools used:
      • Natural Language Query
• Setting Up the Intelligence Package
  • Managing Permissions
    • Granting and limiting access
    • SysTrack tools used:
      • Admin Panel: Manage Group Features
• Conclusion

Tags: Configure, Prevent, Resolve, Natural Language Queries, Root Cause Analysis