SysTrack Intelligence Package

NOTE: SysTrack Intelligence Package has been renamed to SysTrack AI. Until the course is updated, you will see the old name used in the content.

This course will help you navigate and maximize value from the SysTrack Intelligence Package.

You will receive a Certificate of Completion at the conclusion of this course. There is no certification exam for this elective course.

Sign in  as a SysTrack customer to start this course.

Prerequisite

If you will be managing permissions, you will need to have completed the SysTrack Administrator course.

Course Objective

  • Find quick resolution and analysis of common support issues through Intelligent Support.
  • Recognize anomalies that present potential issues in the environment before they affect end user productivity.
  • Create accurate and meaningful data queries using the query builder.
  • Manage access to SysTrack Intelligence Package features.

Course Outline

  • Introduction
    • Course Overview
    • Components of the Intelligence Package
  • Intelligence Package Features
    • Intelligent Support
      • Using the L1 Intelligent Support feature in Resolve
      • SysTrack tools used:
        • Resolve: Overview page > Intelligent Support
    • Anomalies
      • Viewing anomalies
      • Navigating the Anomaly Details page
      • SysTrack tools used:
        • Prevent: Anomalies
    • Natural Language Queries
      • Differentiating Central vs. Agent query
      • Creating and running queries
      • SysTrack tools used:
        • Natural Language Query
  • Setting Up the Intelligence Package
    • Managing Permissions
      • Granting and limiting access
      • SysTrack tools used:
        • Admin Panel: Manage Group Features
  • Conclusion

Tags: Configure, Prevent, Resolve, Natural Language Queries, Root Cause Analysis