SysTrack Desktop Engineer

This is the required core course for the SysTrack Desktop Engineer certification. Successful completion of the final exam is required to achieve certificate and e-badge.

Sign in  as a SysTrack customer to start this course.

Course Objective

By the end of this course, learners will be able to use SysTrack tools to proactively manage the IT environment.

  • Monitor and resolve current-state issues that affect the IT environment
  • Analyze data trends to identify anomalies and patterns
  • Evaluate software usage and performance
  • Prioritize hardware refreshes
  • View and create custom data dashboards

This course will not cover:

Administration of the SysTrack Cloud tenant, such as user management, configuration, and creating automations

Troubleshooting individual system issues

Course Outline

  • Introduction
    • Course Overview
    • Introduction to SysTrack
      • What is SysTrack?
      • System health: definition and importance
    • Data Collection and Architecture
    • Proactive Issue Detection
      • Sensors, engagements, automations, and Self-Help
    • Case Study
  • A Day in the Life of a Desktop Engineer
    • Notifications
      • Receiving email notifications about triggered sensors
      • Investigating sensors
      • Manually running an engagement on affected systems
      • SysTrack tools used:
        • Prevent: Notifications page
        • Prevent: Current Issues page
        • Prevent: Sensor Trends page
    • Windows Update
      • Investigating active sensors Adding notes to a sensor
      • Manually running an automation on affected systems
      • SysTrack tools used:
        • SysTrack Cloud Home Page
        • Prevent: Current Issues > environment matrix
        • Prevent: Current Issues > details
    • Outdated Software
      • Tracking old or multiple application versions
      • SysTrack tools used:
        • Enterprise Visualizer: Dashboard
        • Enterprise Visualizer: Observations |Applications
        • AppVision: Installations page
    • Software License Reclamation
      • Researching software usage
      • SysTrack tools used:
        • Enterprise Visualizer: Observations | Software Packages
        • Dashboards: Software Portfolio Usage Summary
    • Hardware Utilization and Reclamation
      • Investigating resource capacity vs. usage
      • Importing SysTrack Kits and DEX Packs
      • SysTrack tools used:
        • Desktop Visualizer: Observations | Hardware
        • Desktop Visualizer: Observations | Computer Performance
        • Persona Visualizer: User Details
        • Prevent: Current Issues page
        • Prevent: Overview page
        • Prevent: Sensor Details page
        • Kits
        • Dashboards: Hardware Refresh DEX Pack
        • Dashboards: Battery Intelligence DEX Pack Lite
  • Preparing for a Proactive Workflow
    • Remote Working
      • Monitoring remote systems using the Remote Working DEX Pack
      • Using the DEX Library
      • Creating data views and adding them to a role
      • SysTrack tools used:
        • Dashboards: Remote Working DEX Pack
        • DEX Library
        • Kits
        • Configure: SysTrack Settings | Views
        • Configure: SysTrack Configuration | Roles > Views
        • Configure: SysTrack Configuration | Configurations
    • Monitoring and Managing Health Scores
      • Health score calculations and impact factors
      • SysTrack tools used:
        • Executive Insights
        • Enterprise Visualizer: Dashboard page
        • Enterprise Visualizer: Observations | Health
        • Desktop Visualizer: Observations | Health
        • Resolve: Health page
    • Custom Dashboards
      • Creating custom dashboards
      • SysTrack tools used:
        • Dashboard Builder
    • Proactive Steps
      • Adding an automation to an engagement
      • Automating the engagement
      • SysTrack tools used:
        • Configure: Tools | Engagements
        • Configure: System Configuration | Roles > Tool Schedules
        • Configure: Sensor Configuration | Notifications
  • Conclusion

Tags: Prevent, Visualizer, AppVision, Dashboards, Dashboard Builder, Configure, Kits, Health, Automations, Performance, End-User Engagement, Application Management, Hardware Management