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SysTrack Desktop Engineer
This is the required core course for the SysTrack Desktop Engineer certification. Successful completion of the final exam is required to achieve certificate and e-badge.
Sign in as a SysTrack customer to start this course.
Course Objective
By the end of this course, learners will be able to use SysTrack tools to proactively manage the IT environment.
- Monitor and resolve current-state issues that affect the IT environment
- Analyze data trends to identify anomalies and patterns
- Evaluate software usage and performance
- Prioritize hardware refreshes
- View and create custom data dashboards
This course will not cover:
Administration of the SysTrack Cloud tenant, such as user management, configuration, and creating automations
Troubleshooting individual system issues
Course Outline
- Introduction
- Course Overview
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Introduction to SysTrack
- What is SysTrack?
- System health: definition and importance
- Data Collection and Architecture
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Proactive Issue Detection
- Sensors, engagements, automations, and Self-Help
- Case Study
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A Day in the Life of a Desktop Engineer
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Notifications
- Receiving email notifications about triggered sensors
- Investigating sensors
- Manually running an engagement on affected systems
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SysTrack tools used:
- Prevent: Notifications page
- Prevent: Current Issues page
- Prevent: Sensor Trends page
- Windows Update
- Investigating active sensors Adding notes to a sensor
- Manually running an automation on affected systems
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SysTrack tools used:
- SysTrack Cloud Home Page
- Prevent: Current Issues > environment matrix
- Prevent: Current Issues > details
- Outdated Software
- Tracking old or multiple application versions
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SysTrack tools used:
- Enterprise Visualizer: Dashboard
- Enterprise Visualizer: Observations |Applications
- AppVision: Installations page
- Software License Reclamation
- Researching software usage
- SysTrack tools used:
- Enterprise Visualizer: Observations | Software Packages
- Dashboards: Software Portfolio Usage Summary
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Hardware Utilization and Reclamation
- Investigating resource capacity vs. usage
- Importing SysTrack Kits and DEX Packs
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SysTrack tools used:
- Desktop Visualizer: Observations | Hardware
- Desktop Visualizer: Observations | Computer Performance
- Persona Visualizer: User Details
- Prevent: Current Issues page
- Prevent: Overview page
- Prevent: Sensor Details page
- Kits
- Dashboards: Hardware Refresh DEX Pack
- Dashboards: Battery Intelligence DEX Pack Lite
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Notifications
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Preparing for a Proactive Workflow
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Remote Working
- Monitoring remote systems using the Remote Working DEX Pack
- Using the DEX Library
- Creating data views and adding them to a role
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SysTrack tools used:
- Dashboards: Remote Working DEX Pack
- DEX Library
- Kits
- Configure: SysTrack Settings | Views
- Configure: SysTrack Configuration | Roles > Views
- Configure: SysTrack Configuration | Configurations
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Monitoring and Managing Health Scores
- Health score calculations and impact factors
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SysTrack tools used:
- Executive Insights
- Enterprise Visualizer: Dashboard page
- Enterprise Visualizer: Observations | Health
- Desktop Visualizer: Observations | Health
- Resolve: Health page
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Custom Dashboards
- Creating custom dashboards
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SysTrack tools used:
- Dashboard Builder
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Proactive Steps
- Adding an automation to an engagement
- Automating the engagement
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SysTrack tools used:
- Configure: Tools | Engagements
- Configure: System Configuration | Roles > Tool Schedules
- Configure: Sensor Configuration | Notifications
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Remote Working
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Conclusion
Tags: Prevent, Visualizer, AppVision, Dashboards, Dashboard Builder, Configure, Kits, Health, Automations, Performance, End-User Engagement, Application Management, Hardware Management
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