Assist Administration

This elective course covers the administrative components specific to configuring SysTrack Assist.

There is no certification exam for this course. You will receive a Certificate of Completion at the conclusion.

Sign in  as a SysTrack customer to start this course.

Prerequisite

SysTrack Administrator course

L1 Help Desk Technician - Assist course highly recommended

Course Objective

• Enable and customize compliance-related sensors.
• Set up remediation processes.
• Add automations to the available tools for Assist users.
• Provide access to Assist tools.

Course Outline

• Introduction
  • Course Overview
  • What is Assist for ITSM?
• Configuration and Management
  • How to Get Assist for ITSM
    • Downloading from the ServiceNow Store
  • Configuring ServiceNow
    • Assigning ServiceNow roles to provide access
    • Creating ServiceNow Accounts user in SysTrack
    • Configuring ServiceNow properties
    • SysTrack tools used:
      • Admin Panel: Manage Service Accounts
  • Enabling and Customizing Compliance Items
    • Specifying which sensors appear in System Compliance tab
    • Adjusting sensor thresholds
    • Adding link to information
    • SysTrack tools used:
      • Configure: Sensor Configuration | Management
  • Setting Up Auto-Fix
    • Adding an Auto-Fix button to Detected Issues tab
    • SysTrack tools used:
      • Configure: Roles > Tool Schedules
  • Managing Tools
    • Adding automations to SysTrack Tools tab
    • SysTrack tools used:
      • Configure: Automations and Collection Extensions and Automations
• Conclusion

Tags: Configure, Assist, Configuration