Workspace ONE

You can configure SysTrack's integration with the Workspace ONE REST API to collect a limited set of inventory data for mobile devices.

NOTE: The Workspace ONE integration is designed for mobile devices only. Before this integration can collect any data, the SysTrack iOS or Android agent must be installed and currently running on your mobile devices. Simply having the agent running on the device (without configuring this integration) enables you to collect the data specified in the iOS or Android columns in all Supported Features tables. Then, if you configure this integration, you can collect a limited set of additional data, which is specified in the MDM column of the Supported Features tables.

Configure the Integration

To configure the Workspace ONE integration, you must first enable the Workspace ONE REST API. Follow these steps:

  1. In the Workspace ONE All Settings menu, navigate to System > Advanced > API > REST API to enable the REST API.

  2. Make note of the REST API URL and the API Key, because you will enter them into SysTrack Configure for this integration.

  3. On the Accounts > Administrators page, enable API access with User Credentials for an Admin account that you will use for SysTrack. Make note of this Admin user and password, because you will enter them into SysTrack Configure for this integration.

Now follow these steps to configure the options in SysTrack Configure:

  1. Make sure that you are signed in as a user with rights to modify settings in SysTrack Configure.

  2. Select Integrations from the left menu.

  3. Select the Lock icon in the upper right so that you can edit the page.

  4. Select the Unified Endpoint Management tab, select the Edit icon next to Workspace ONE, and enter the following information:

    • URL: Enter the REST API URL.

    • Username: Enter the Admin username with API Access.

    • Password: Enter the Admin password.

    • Auth Token: Enter the API Key.

  5. Select OK, and then select Save Changes.

  6. Select the open Lock icon to end your editing session.

    SysTrack now queries Workspace ONE for devices, which will show up on the Assignments page within five minutes.