Detected Issues

Detected Issues displays a list of sensors that are triggered on the machine and the sensors that are currently activated on the selected system. This ranges from high (red) to low (yellow) on severity as well as if the issue is isolated or systemic in nature.

View Details about Detected Issues

  1. Next to any sensor, click View. The sensor panel expands to display text that provides explanation about the issue.

  2. Click sensor history to display a graph that shows how long the system has had the issue.

  3. To escalate this issue, click the chain icon in the upper right corner. The link is a global button that provides the page, system, and user in the URL.

  4. When finished, click Recheck Issue.

NOTE: When you click Recheck Issue, you have taken action to fix the issue. The system starts tracking the results of that sensor for one week to determine if the issue is resolved. When you click Recheck Issueor Remediate, those sensors will display as Solved for the user who took action for that sensor. The data is stored in the user's browser, not in the database.

Remediate a Sensor Issue

Some issues provide an option to remediate. When you click Remediate, it runs an automation or automatic script to solve the problem. See Schedule Automations in Configure for more information.

  1. Next to an issue, click View. The issue panel opens to display text that provides an explanation for the issue.

  2. Click Remediate.

    3. If the issue resolves, Assist displays a Resolved message.

  3. Click fix history to view what automations have previously run on the system. Automation History opens and displays automations that are related to this issue.

  4. To see all automations, deselect the filter at the top of the screen.