---
title: "Zoom Quality Installation Instructions"
slug: "zoom-quality-installation-instructions"
updated: 2026-10-12T06:00:18Z
published: 2026-10-12T06:00:18Z
canonical: "documentation.lakesidesoftware.com/zoom-quality-installation-instructions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom Quality Installation Instructions

## Notes

- After this DEX Pack is installed, and components correctly configured, it may take up to 24 hours for data to appear.
- If you update or reinstall this DEX Pack, you must reassign any Views created below to the SF_Zoom Quality Check Role and reapprove the ZoomQualityCheck Action.

### Third Party Data Processor

> [!WARNING]
> **IMPORTANT:** This DEX pack makes use of a third-party API from DB-IP: [https://db-ip.com/](https://db-ip.com/). The script will send public IP address information (considered Personally Identifiable Information or PII) from the subject system to obtain ISP registration and location information for said IP address. DB-IP should be considered as a third-party data processor.

### Zoom Quality Sensors and Experience Index

Installing this DEX pack enables the following sensors by default:

- Zoom Quality Fail - Jitter
- Zoom Quality Fail - Pkt Loss
- Zoom Quality Fail - RTT

These sensors are included in the sensor group that directly impacts the [Experience Index](/documentation/docs/experience-index) calculation. As a result, the Experience Index for your environment may change after you install this DEX pack.

## Installation Steps

To install this DEX Pack, complete the following steps:

1. [Import the Kit](/documentation/docs/zoom-quality-installation-instructions#import-kit).
2. [Enable the ZoomQualityCheck Action](/documentation/docs/zoom-quality-installation-instructions#teamsqualitycheck-action).
3. [Create the ZoomNetCon View](/documentation/docs/zoom-quality-installation-instructions#assign-teamsnetconn-view).
4. [Assign the ZoomNetCon View to the Zoom Quality Check](/documentation/docs/zoom-quality-installation-instructions#assign-the-zoomnetcon-view-to-the-zoom-quality-check).
5. [Assign the Zoom Quality Check Role to Relevant Configurations](/documentation/docs/zoom-quality-installation-instructions#teams-quality-check-role).

### Import the Kit

There are two ways to import the DEX Pack to SysTrack:

- Import the pack directly from the Kits page in SysTrack. See the [Import Online Kits](/documentation/docs/import-online-kits) guide for more information.
- Import a local file downloaded from the [DEX and Kit Downloads](/documentation/docs/dex-packs-dex-and-kit-downloads) page. Click the **Download Kit** link for the pack and follow the [Import Local Kits](/documentation/docs/import-local-kits) guide to finish the import.

### Enable the ZoomQualityCheck Action

1. Verify you have unlocked the tenant next to your username.
2. In **Configure**, click **Automations and Collection Extensions** on the left.
3. Select **Action Governance**, then click the **Pending Approval** tab.
4. Find the **ZoomQualityCheck** Action and select the checkbox next to it.
5. Click **Approve**, then confirm. The action moves to the **Actions** tab and is enabled automatically.

> [!NOTE]
> **NOTE**: In SysTrack Cloud, the user who imported the Kit may not be allowed to approve its actions. If the checkbox is unavailable, ask another user with Action Governance – Management permission to approve the action.

### Create the ZoomNetCon View

The Zoom Quality Dashboard requires you to make a View for the SF_Zoom Quality Check Role.

To create the new View:

1. Navigate to **Configure** > **Views**.
2. Click the **padlock icon** in the upper-right to enable editing.
3. Click the **plus icon** to add a new View.
4. Fill in the **Settings** as follows:
  1. **View Name:** **ZOOMNETCON**
  2. **Existing Category: Custom**
  3. **Expires in:** **30 days**
  4. **When Expired: Append Data**
  5. **Refresh: Daily**, **Inside**, **24x7**
  6. Copy the [ZOOMNETCON SQL Query](/documentation/docs/zoom-quality-installation-instructions#zoomnetcon-sql-query1), and paste it into the box under **SQL Selection** > **Generic**.
  7. Click **Test SQL**. A **Success** message should appear at the top of the screen. If the test is not successful, the query may have been copied incorrectly.
5. Click **Create View** at the top-right.

#### ZOOMNETCON SQL Query

```sql
SELECT
	T0.WGUID,
	GETUTCDATE() AS VWTIME,
	T0.probe_time,
	T0.probe_count,
	T0.avg_jitter,
	T0.avg_latency,
	T0.avg_loss_rate,
	T0.is_proxy,
	T0.max_jitter,
	T0.max_latency,
	T0.max_loss_rate,
	T0.primary_adapter_string AS primary_adapter,
	T2.STRVALUE AS primary_ASN,
	T3.STRVALUE AS primary_CIDR,
	T4.STRVALUE AS primary_city,
	T5.STRVALUE AS primary_country,
	T6.STRVALUE AS primary_egress_ip,
	T7.STRVALUE AS primary_ISP,
	T8.STRVALUE AS primary_lat,
	T9.STRVALUE AS primary_lon,
	T10.STRVALUE AS target_ip,
	T11.STRVALUE AS zoom_adapter,
	T12.STRVALUE AS zoom_ASN,
	T13.STRVALUE AS zoom_CIDR,
	T14.STRVALUE AS zoom_city,
	T15.STRVALUE AS zoom_country,
	T16.STRVALUE AS zoom_egress_ip,
	T17.STRVALUE AS zoom_ISP,
	T18.STRVALUE AS zoom_lat,
	T19.STRVALUE AS zoom_lon,
	T0.NET_UTIL,
	T0.FRAME_RATE,
	T0.BYTE_RATE,
	T0.BCAST_RATE,
	T0.OUTQLEN,
	T0.REXMIT,
	T0.BANDWIDTH,
	T0.WIFI_SIGNALQ,
	T0.WIFI_TRANS_RATE,
	T0.WIFI_RECV_RATE
FROM (
	SELECT
		*,
		ROW_NUMBER() OVER (PARTITION BY RECID ORDER BY MINS_DIFF, WTYPE) AS ROWNUM
	FROM (
		SELECT
			T0.*,
			T1.NET_UTIL,
			T1.FRAME_RATE,
			T1.BYTE_RATE,
			T1.BCAST_RATE,
			T1.OUTQLEN,
			T1.REXMIT,
			T1.BANDWIDTH,
			T1.FRAME_RATE_SD,
			T1.BYTE_RATE_SD,
			T1.WIFI_SIGNALQ,
			T1.WIFI_TRANS_RATE,
			T1.WIFI_RECV_RATE,
			T1.WIFI_CHANNEL,
			T1.WIFI_BAND,
			T1.WIFI_FREQ,
			ABS(DATEDIFF(N,T0.probe_time,T1.WTIME)) AS MINS_DIFF,
			T1.WTYPE,
			S0.STRVALUE AS primary_adapter_string
		FROM DYNI_ZoomNetworkConnection AS T0
		LEFT JOIN SASTR_DYN AS S0 ON T0.primary_adapter = S0.STRINGID
		LEFT JOIN (
			SELECT
				T0.*,
				S0.STRVALUE,
				T1.ViewName
			FROM SANET AS T0
			INNER JOIN SASTRDEVICE AS S0 ON T0.DEVICE_ID = S0.STRINGID
			INNER JOIN (
				SELECT DISTINCT
					Name1 AS ViewName,
					FIRST_VALUE(Name2) OVER (PARTITION BY Name1 ORDER BY NumRows DESC) AS NetName
				FROM (
					SELECT
						S0.STRVALUE AS Name1, 
						S1.STRVALUE AS Name2,
						COUNT(*) AS NumRows
					FROM SANET_CONN_HISTORY AS T0 
					INNER JOIN SASTRDEVICE AS S0 ON T0.ADPT_DESC_ID = S0.STRINGID 
					INNER JOIN SASTRDEVICE AS S1 ON T0.DEVICE_ID = S1.STRINGID 
					WHERE S1.STRVALUE > ''
					GROUP BY
						S0.STRVALUE,
						S1.STRVALUE
				) AS T0
			) AS T1 ON S0.STRVALUE = T1.NetName
			WHERE T0.WTYPE IN (0,1)
		) AS T1 ON T0.WGUID = T1.WGUID AND T1.ViewName = S0.STRVALUE
	) AS T0
) AS T0
LEFT JOIN SASTR_DYN AS T2 ON T0.primary_ASN = T2.STRINGID
LEFT JOIN SASTR_DYN AS T3 ON T0.primary_CIDR = T3.STRINGID
LEFT JOIN SASTR_DYN AS T4 ON T0.primary_city = T4.STRINGID
LEFT JOIN SASTR_DYN AS T5 ON T0.primary_country = T5.STRINGID
LEFT JOIN SASTR_DYN AS T6 ON T0.primary_egress_ip = T6.STRINGID
LEFT JOIN SASTR_DYN AS T7 ON T0.primary_ISP = T7.STRINGID
LEFT JOIN SASTR_DYN AS T8 ON T0.primary_lat = T8.STRINGID
LEFT JOIN SASTR_DYN AS T9 ON T0.primary_lon = T9.STRINGID
LEFT JOIN SASTR_DYN AS T10 ON T0.target_ip = T10.STRINGID
LEFT JOIN SASTR_DYN AS T11 ON T0.zoom_adapter = T11.STRINGID
LEFT JOIN SASTR_DYN AS T12 ON T0.zoom_ASN = T12.STRINGID
LEFT JOIN SASTR_DYN AS T13 ON T0.zoom_CIDR = T13.STRINGID
LEFT JOIN SASTR_DYN AS T14 ON T0.zoom_city = T14.STRINGID
LEFT JOIN SASTR_DYN AS T15 ON T0.zoom_country = T15.STRINGID
LEFT JOIN SASTR_DYN AS T16 ON T0.zoom_egress_ip = T16.STRINGID
LEFT JOIN SASTR_DYN AS T17 ON T0.zoom_ISP = T17.STRINGID
LEFT JOIN SASTR_DYN AS T18 ON T0.zoom_lat = T18.STRINGID
LEFT JOIN SASTR_DYN AS T19 ON T0.zoom_lon = T19.STRINGID
WHERE
	ROWNUM = 1
	AND (
		MINS_DIFF IS NULL
		OR MINS_DIFF <= 10
	)
	AND probe_time > <LASTREFRESHTIME>
```

### Assign the ZoomNetCon View to the Zoom Quality Check

To assign the new View:

1. In Configure, go to **System Configuration** > **Roles**.
2. Select the **SF_Zoom Quality Check** Role.
3. At the bottom of the screen, select the **Views** tab.
4. Scroll to **ZOOMNETCON** and check the box next to it.
5. Click **Save Changes**.

### Assign the Zoom Quality Check Role to Relevant Configurations

This DEX Pack requires you to assign the SF_Zoom Quality Check Role to the relevant Configurations assigned to systems where you would like the data to be collected:

1. Navigate to **Configure** > **Configurations**.
2. Click the **padlock icon** in the upper-right to enable editing.
3. Use the drop-down at the top to select a relevant Configuration, or create a new Configuration.
4. Assign the **SF_Zoom Quality Check** Role to the Configuration by dragging it from **Available Roles** to **Assigned Roles**.
5. Click **Save Changes** at the top-right.
6. Repeat this process for any other relevant Configurations.

> [!NOTE]
> **NOTE:** The Zoom Quality Role is assigning the Tool Schedule to periodically run a collection extension.