---
title: "Web Data Collection"
slug: "web-data-collection"
status: "update"
updated: 2026-08-20T16:08:31Z
published: 2026-08-20T16:09:34Z
canonical: "documentation.lakesidesoftware.com/web-data-collection"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Data Collection

SysTrack collects web performance data through a [browser extension](/documentation/docs/web-data-collection-systrack-browser-extension). The extension communicates with the SysTrack Agent Service to collect URL and page performance information.

You can control which websites SysTrack tracks by configuring an allow list.

## What Web Data SysTrack Collects

SysTrack collects performance-related data only. It does not collect webpage content or information entered by users.

The collected data helps measure:

- Page load and navigation performance
- Web application performance
- End-user experience when accessing important business websites

This information helps you understand how web applications perform from the user's perspective.

| Feature | Description |
| --- | --- |
| URL | The website address at the protocol and hostname level, for example: https://www.example.com. |
| Title | The title of the webpage. |
| Page Load Time | The time it took for the page to finish loading. |
| Time on Page | The amount of time spent on the page before the user leaves it. |
| Focus Time | The amount of time the page remained active and in focus. |
| Full URL | The full address of the specific page, for example: https://www.example.com/example.html. |
| Tab Count | The number of browser tabs open when the user leaves the page. |

## Why SysTrack Collects Web Data

SysTrack collects web performance data to help you monitor and improve the user experience of business-critical web applications.

You can use this data to:

- Identify performance issues affecting third-party SaaS applications
- Determine whether issues originate from the application or your internal environment
- Measure real user experience instead of relying only on server-side metrics

For details, see [Web Apps Tool](/documentation/docs/web-apps-tool), [Web History Tool](/documentation/docs/web-history-tool), and [Web Performance Tool](/documentation/docs/web-performance-tool) in Resolve.

## Example Use Cases

If users report slow performance in Salesforce, SysTrack can help determine whether:

- Salesforce is experiencing performance issues
- The issue originates within your environment

For self-hosted web applications, such as an intranet site, SysTrack complements server-side monitoring by showing how end users experience page load performance. This information can help you identify issues that server logs alone might not reveal.