This is the required core course for the SysTrack Desktop Engineer certification. Successful completion of the final exam is required to achieve certificate and e-badge.
Sign in as a SysTrack customer to start this course.
Course Objective
By the end of this course, learners will be able to use SysTrack tools to proactively manage the IT environment.
Monitor and resolve current-state issues that affect the IT environment
Analyze data trends to identify anomalies and patterns
Evaluate software usage and performance
Prioritize hardware refreshes
View and create custom data dashboards
This course will not cover:
Administration of the SysTrack Cloud tenant, such as user management, configuration, and creating automations
Troubleshooting individual system issues
Course Outline
Introduction
Course Overview
Introduction to SysTrack
What is SysTrack?
System health: definition and importance
Data Collection and Architecture
Proactive Issue Detection
Sensors, engagements, automations, and Self-Help
Case Study
A Day in the Life of a Desktop Engineer
Notifications
Receiving email notifications about triggered sensors
Investigating sensors
Manually running an engagement on affected systems
SysTrack tools used:
Prevent: Notifications page
Prevent: Current Issues page
Prevent: Sensor Trends page
Windows Update
Investigating active sensors Adding notes to a sensor
Manually running an automation on affected systems
SysTrack tools used:
SysTrack Cloud Home Page
Prevent: Current Issues > environment matrix
Prevent: Current Issues > details
Outdated Software
Tracking old or multiple application versions
SysTrack tools used:
Enterprise Visualizer: Dashboard
Enterprise Visualizer: Observations |Applications
AppVision: Installations page
Software License Reclamation
Researching software usage
SysTrack tools used:
Enterprise Visualizer: Observations | Software Packages
Dashboards: Software Portfolio Usage Summary
Hardware Utilization and Reclamation
Investigating resource capacity vs. usage
Importing SysTrack Kits and DEX Packs
SysTrack tools used:
Desktop Visualizer: Observations | Hardware
Desktop Visualizer: Observations | Computer Performance
Persona Visualizer: User Details
Prevent: Current Issues page
Prevent: Overview page
Prevent: Sensor Details page
Kits
Dashboards: Hardware Refresh DEX Pack
Dashboards: Battery Intelligence DEX Pack Lite
Preparing for a Proactive Workflow
Remote Working
Monitoring remote systems using the Remote Working DEX Pack
Using the DEX Library
Creating data views and adding them to a role
SysTrack tools used:
Dashboards: Remote Working DEX Pack
DEX Library
Kits
Configure: SysTrack Settings | Views
Configure: SysTrack Configuration | Roles > Views
Configure: SysTrack Configuration | Configurations
Monitoring and Managing Health Scores
Health score calculations and impact factors
SysTrack tools used:
Executive Insights
Enterprise Visualizer: Dashboard page
Enterprise Visualizer: Observations | Health
Desktop Visualizer: Observations | Health
Resolve: Health page
Custom Dashboards
Creating custom dashboards
SysTrack tools used:
Dashboard Builder
Proactive Steps
Adding an automation to an engagement
Automating the engagement
SysTrack tools used:
Configure: Tools | Engagements
Configure: System Configuration | Roles > Tool Schedules
Configure: Sensor Configuration | Notifications
Conclusion
Tags: Prevent, Visualizer, AppVision, Dashboards, Dashboard Builder, Configure, Kits, Health, Automations, Performance, End-User Engagement, Application Management, Hardware Management