---
title: "Submit an Incident in ServiceNow"
slug: "submit-an-incident-in-servicenow"
updated: 2025-12-15T14:40:16Z
published: 2026-03-10T11:28:34Z
canonical: "documentation.lakesidesoftware.com/submit-an-incident-in-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit an Incident in ServiceNow

This piece of the ServiceNow integration allows end users of your SysTrack Self-Help IT Portal to submit an incident in ServiceNow directly from the portal. After this integration is configured, the Self-Help IT Portal displays the **Contact IT Support** option on the Tools tab.

With this integration, Health Self-Report Surveys will include a check box that automatically creates a ServiceNow incident when checked and submitted via the survey.

- [Configure the Integration to Submit a ServiceNow Incident](/documentation/docs/configure-the-integration-to-submit-a-servicenow-incident)
- [Use the Integration to Submit a ServiceNow Incident](/documentation/docs/use-the-integration-to-submit-a-servicenow-incident)