The SysTrack Asset Optimization plugin for ServiceNow collects data from SysTrack and inserts it into an intermediary table that is connected to specified CMDB tables in ServiceNow via Identification and Reconciliation Engine rules.
IMPORTANT: The new version of the Asset Optimization plugin requires you to set up the Identification and Reconciliation rules to prevent duplicate systems in the import. For more information about the setup, refer to the official ServiceNow documentation here: Identification rules.
Mapping for table operations relies on the technical field names used in ServiceNow tables. You can identify these technical names by right-clicking a field in ServiceNow. Computer and Disk CIs are identified based on the existing Identification rules in the instance.
ServiceNow Table: Computer (cmdb_ci_computer)
The following SysTrack data is collected and synchronized with the ServiceNow cmdb_ci_computer table:
Details | Description |
|---|---|
Asset Tag | Asset tag |
Chassis | Chassis form factor |
Company | Associated company |
CPU Core Count | Number of CPU cores |
CPU Count | Number of CPUs |
CPU Name | Processor name |
CPU Speed | Processor clock speed |
CPU Type | Processor type/architecture |
Disk Space | Total system disk space |
Domain | Network domain |
FQDN | Fully Qualified Domain Name |
IP Address | Primary IP address |
Is Virtual | Indicates whether the system is running in a virtual environment. |
Manufacturer | Hardware manufacturer |
Model ID | Hardware model identifier |
Most Frequent User | Primary user (mapped to |
OS | Operating system name |
OS Version | Operating system version |
RAM | Total RAM |
Serial Number | Hardware serial number |
ServiceNow Table: Disk (cmdb_ci_disk)
The following SysTrack data is collected and synchronized with the ServiceNow cmdb_ci_disk table:
Details | Description |
|---|---|
Company | Associated company |
Device Interface | Interface type, such as SATA or NVMe |
Disk Space | Total disk size in bytes |
Drive Type | Drive classification |
File System | File system type |
Manufacturer | Disk manufacturer |
Model ID | Disk model |
Name | Name of the record in the table |
Serial Number | Disk serial number |
Size Bytes | Total disk size in bytes |
Storage Type | Storage technology, such as SSD or HDD |
Volume Serial Number | Volume serial number |