Each standard product release with a fixed life cycle has two years of support starting from the release date which includes:
Feature Requests
Feature Updates
Support Cases
Security Updates
Software as a Service Products
Lakeside Software’s software-as-a-service (SaaS) products are continuously serviced and updated. Because of this constant upkeep, the SaaS products that are fully hosted by Lakeside will remain in support if the product is currently offered.
Full support is contingent on:
Customers remaining licensed and in compliance with the terms of their SaaS terms for their purchased product.
Customers remaining current in accordance with the updates provided from the cloud for endpoint software and services.
End of Life Notices
SysTrack will no longer include the following features after the support date has passed.
Feature | Support Ending |
|---|---|
SysTrack Snapshot API (on-prem) | March 2026 |
SysTrack Snapshot API (cloud) | September 2026 |
Image Planner | July 2025 |
Virtual Machine Planner (VMP) (on-prem) | March 2026 |
Citrix Director Plugin (on-prem) | March 2026 |
Intel EMA Integration (on-prem) | March 2026 |
Ask SysTrack (on-prem) | March 2026 |
The Data API is now considered legacy. You can continue to use the Data API with a SysTrack Read or SysTrack Read/Write API key. However, we strongly encourage you to transition to the SysTrack API. The SysTrack API is fully supported and provides access to the same data, and more, with better performance and ongoing updates.
Agent Versions
Version | Release Date | End-of-Support Date |
|---|---|---|
11.0 | July 26, 2024 | July 26, 2026 |
11.1 | Nov 1, 2024 | Nov 1, 2026 |
11.2 | January 24, 2025 | January 24, 2027 |
11.3 | April 4, 2025 | April 4, 2027 |
11.4 | July 25, 2025 | July 25, 2027 |
11.5 | October 31, 2025 | October 31, 2027 |
11.6 | December 12, 2025 | December 12, 2027 |
11.7 | February 13, 2026 | February 13, 2028 |
On-Premises Software
Lakeside Software’s on-premises product, SysTrack, has a fixed life cycle from release.
On-Premises Versions
Version | Release Date | End-of-Support Date |
|---|---|---|
11.0 | October 9, 2024 | October 9, 2026 |
11.3 | May 21, 2025 | May 21, 2027 |
11.7 | April 10, 2026 | April 10, 2028 |
Change Notification
Updates will occur with regular frequency for Lakeside-hosted services. This will occur with a communication at a minimum of 14 days prior to scheduled activities outside of unplanned or otherwise unavoidable events.
Continuity and Migration
If a migration pathway is possible to a related service or available product, steps necessary to execute that migration or upgrade will be provided by request.
Agent and On-Premises Versions No Longer Supported
Version | Support Ended |
|---|---|
9.0.9 | July 16, 2023 |
10.0.0 | October 16, 2023 |
10.1.0 | February 27, 2024 |
10.2.0 | April 24, 2024 |
10.2.1 | June 26, 2024 |
10.2.1 On-Premises | July 29, 2024 |
10.3 Agent | September 10, 2024 |
10.4 Agent | October 15, 2024 |
10.5 Agent | January 21, 2025 |
10.5 On-Premises | March 20, 2025 |
10.6 Agent | March 24, 2025 |
10.7 Agent | May 12, 2025 |
10.8 Agent | June 16, 2025 |
10.9 Agent | August 11, 2025 |
10.10 Agent | October 20, 2025 |
10.10 On-Premises | December 8, 2025 |
10.11 Agent | January 19, 2026 |
10.12 Agent | April 12, 2026 |