---
title: "SysTrack Pulse"
slug: "systrack-pulse"
status: "update"
updated: 2026-07-06T09:27:51Z
published: 2026-07-06T09:28:22Z
canonical: "documentation.lakesidesoftware.com/systrack-pulse"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SysTrack Pulse

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## Overview

SysTrack Pulse is a browser extension that brings SysTrack diagnostics directly into your ITSM workflow. It runs as a side panel alongside your tickets, giving IT help desk agents instant access to system health data, detected issues, and AI-powered troubleshooting without leaving the ticketing interface.

With Pulse, agents can automatically link a ticket to the affected system, review checklist sensors and detected issues, run approved automations, and, with SysTrack AI, diagnose problems, generate end-user instructions, and escalate with full diagnostic context, all from a single pane.

## Compatibility

Pulse runs on Chromium-based browsers (Google Chrome and Microsoft Edge) and is ITSM-agnostic. It can be configured to work with any ITSM platform, including ServiceNow, Freshservice, and others.

## Access

- Basic features (System Search, System Checklist, Detected Issues, Tools, and System Info) are included for all SysTrack Cloud customers at no additional cost.
- SysTrack AI features require the **SysTrack AI** add-on license. Contact your account representative to learn more about enabling SysTrack AI.

In this section:

- [Pulse Installation Guide](/documentation/docs/systrack-pulse-installation-guide)
- [Pulse Configuration Guide](/documentation/docs/systrack-pulse-configuration-guide)
- [Pulse User Guide](/documentation/docs/systrack-pulse-guide)