---
title: "SysTrack Desktop Engineer"
slug: "systrack-desktop-engineer"
updated: 2026-01-13T14:45:11Z
published: 2026-01-13T14:45:11Z
canonical: "documentation.lakesidesoftware.com/systrack-desktop-engineer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SysTrack Desktop Engineer

This is the required core course for the SysTrack Desktop Engineer certification. Successful completion of the final exam is required to achieve certificate and e-badge.

[Sign in](https://academy.lakesidesoftware.com/path/desktop-engineer/certification-systrack-desktop-engineer) as a SysTrack customer to start this course.

## Course Objective

By the end of this course, learners will be able to use SysTrack tools to proactively manage the IT environment.

- Monitor and resolve current-state issues that affect the IT environment
- Analyze data trends to identify anomalies and patterns
- Evaluate software usage and performance
- Prioritize hardware refreshes
- View and create custom data dashboards

This course will not cover:

Administration of the SysTrack Cloud tenant, such as user management, configuration, and creating automations

Troubleshooting individual system issues

## Course Outline

- Introduction
  - Course Overview
  - Introduction to SysTrack
    - What is SysTrack?
    - System health: definition and importance
  - Data Collection and Architecture
  - Proactive Issue Detection
    - Sensors, engagements, automations, and Self-Help
  - Case Study
- A Day in the Life of a Desktop Engineer
  - Notifications
    - Receiving email notifications about triggered sensors
    - Investigating sensors
    - Manually running an engagement on affected systems
    - SysTrack tools used:
      - Prevent: Notifications page
      - Prevent: Current Issues page
      - Prevent: Sensor Trends page
  - Windows Update
    - Investigating active sensors Adding notes to a sensor
    - Manually running an automation on affected systems
    - SysTrack tools used:
      - SysTrack Cloud Home Page
      - Prevent: Current Issues > environment matrix
      - Prevent: Current Issues > details
  - Outdated Software
    - Tracking old or multiple application versions
    - SysTrack tools used:
      - Enterprise Visualizer: Dashboard
      - Enterprise Visualizer: Observations |Applications
      - AppVision: Installations page
  - Software License Reclamation
    - Researching software usage
    - SysTrack tools used:
      - Enterprise Visualizer: Observations | Software Packages
      - Dashboards: Software Portfolio Usage Summary
  - Hardware Utilization and Reclamation
    - Investigating resource capacity vs. usage
    - Importing SysTrack Kits and DEX Packs
    - SysTrack tools used:
      - Desktop Visualizer: Observations | Hardware
      - Desktop Visualizer: Observations | Computer Performance
      - Persona Visualizer: User Details
      - Prevent: Current Issues page
      - Prevent: Overview page
      - Prevent: Sensor Details page
      - Kits
      - Dashboards: Hardware Refresh DEX Pack
      - Dashboards: Battery Intelligence DEX Pack Lite
- Preparing for a Proactive Workflow
  - Remote Working
    - Monitoring remote systems using the Remote Working DEX Pack
    - Using the DEX Library
    - Creating data views and adding them to a role
    - SysTrack tools used:
      - Dashboards: Remote Working DEX Pack
      - DEX Library
      - Kits
      - Configure: SysTrack Settings | Views
      - Configure: SysTrack Configuration | Roles > Views
      - Configure: SysTrack Configuration | Configurations
  - Monitoring and Managing Health Scores
    - Health score calculations and impact factors
    - SysTrack tools used:
      - Executive Insights
      - Enterprise Visualizer: Dashboard page
      - Enterprise Visualizer: Observations | Health
      - Desktop Visualizer: Observations | Health
      - Resolve: Health page
  - Custom Dashboards
    - Creating custom dashboards
    - SysTrack tools used:
      - Dashboard Builder
  - Proactive Steps
    - Adding an automation to an engagement
    - Automating the engagement
    - SysTrack tools used:
      - Configure: Tools | Engagements
      - Configure: System Configuration | Roles > Tool Schedules
      - Configure: Sensor Configuration | Notifications
- Conclusion

Tags: Prevent, Visualizer, AppVision, Dashboards, Dashboard Builder, Configure, Kits, Health, Automations, Performance, End-User Engagement, Application Management, Hardware Management