---
title: "SysTrack AI Administration"
slug: "systrack-ai-administration"
updated: 2026-03-17T14:43:27Z
published: 2026-03-17T14:43:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SysTrack AI Administration

SysTrack AI is a suite of AI-powered features to optimize your help desk and end-user experiences. This course will cover the additional administrative functions needed to enable and support SysTrack AI in your SysTrack environment.

[Sign in](https://academy.lakesidesoftware.com/elective-systrack-ai-administration) as a SysTrack customer to start this course.

## Prerequisites

- Lakeside Academy's SysTrack Administrator course

## Objectives

This course will cover the additional administrative functions needed to enable and support SysTrack AI in your SysTrack environment.

- Install and configure the SysTrack Pulse extension
- Enable user groups to use the Pulse extension from their browsers
- Configure your tenant to use SysTrack AI for Teams and Voice

## Course Outline

- Overview
- Setting Up SysTrack AI Tools
  - SysTrack Pulse
    - Getting the Extension
    - Logging into SysTrack from Pulse
    - Mapping Pulse to Your ITSM
    - Granting Permission
    - Adding Automations and Engagements
  - SysTrack AI for Teams
    - Setup Menu
  - SysTrack AI Voice
    - Tenant Setup
    - Voice Settings
  - SysTrack AI Engagement Reporting
    - Viewing Sentiment Scores
- Conclusion