---
title: "Privacy"
slug: "roles-privacy"
description: "Turn user and device data collection on or off in the Privacy settings of a SysTrack role, and see how each setting affects SysTrack AI."
tags: ["PII"]
status: "update"
updated: 2026-10-26T10:40:25Z
published: 2026-10-26T10:40:25Z
canonical: "documentation.lakesidesoftware.com/roles-privacy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy

Use the **Privacy** settings of a role to choose which user and device details the SysTrack agent collects on systems that use the role. All four settings are selected by default.

To open these settings:

1. Go to **Configure** > **System Configuration** > **Roles**.
2. Click the lock icon in the upper-right corner to unlock Configure for editing.
3. Select the role.
4. From the **Additional Settings** list, select **Privacy**.

After you change a setting, click **Save Changes**.

> [!NOTE]
> **NOTE**: If your organization clears **Collect Active Directory Info** or **Collect Users Organizational Unit** for privacy reasons, SysTrack AI stops identifying users. Review the impact before you change them. To collect user information from Microsoft Entra ID you must also configure the [Office 365 integration](/documentation/docs/collect-user-information-through-microsoft-entra-id).
> 
> To remove user names from collected data instead of stopping collection, see [Pseudoanonymization of Sensitive Data](/documentation/docs/enable-pseudoanonymization-of-user-names-in-systrack).

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/image-1789387184953.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A44%3A42Z&se=2026-11-08T17%3A44%3A42Z&sr=c&sp=r&sig=mEBSK%2FaDtsZig%2BWW%2BhRy5TqAGAkAMF6rNCq1k7vZ%2BWQ%3D)

## Inventory Management

- **Collect Active Directory Info**: Collects additional user details from Active Directory, including user identity attributes such as user principal name and email address, and details such as office, telephone number, department, and directories. This setting controls whether the user principal name and email address are written to the user record. This option has effect only while **Collect Users Organizational Unit** is selected. Selected by default.
- **Get Egress IP Address**: Collects the device’s external (egress) IP address. When enabled, the agent runs an external IP lookup to determine the public‑facing IP used for outbound traffic. Clear this option to prevent the agent from contacting external IP‑check services. Selected by default.

## User Collection

- **Collect Basic User Info**: Collects basic user details, such as full name and home directory. Clear this option to stop collecting this information. Selected by default.
- **Collect Users Organizational Unit**: Collects the organizational unit of the user logged into the system, retrieved from Active Directory. Clear this option to stop collecting this information. Clearing it also stops collection of the other Active Directory user details gathered under **Collect Active Directory Info**. Selected by default.

## SysTrack AI Dependencies

[SysTrack AI integrations](/documentation/docs/integration-with-systrack-ai), including [SysTrack AI for Teams](/documentation/docs/systrack-ai-for-teams-installation-and-configuration) and [SysTrack AI Voice](/documentation/docs/systrack-ai-voice), match the signed-in user to their systems. If user information is not collected, those users can authenticate but no systems are linked to them, and they cannot start a conversation. That matching depends on both **Collect Active Directory Info** and **Collect Users Organizational Unit** together:

- **Collect Users Organizational Unit** controls whether the agent collects the underlying Active Directory attributes, including triggering the Microsoft Entra ID lookup.
- **Collect Active Directory Info** controls whether the user principal name and email address are written to the user record.

Clearing either setting prevents this matching.

**Collect Basic User Info** does not affect this matching. It populates a separate set of user details, so clearing it does not stop SysTrack from matching a person to the systems they use.