---
title: "Pulse Release Notes 2025"
slug: "pulse-release-notes-2025"
updated: 2026-04-01T07:59:12Z
published: 2026-04-01T07:59:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pulse Release Notes 2025

The following sections are Release Notes for releases of SysTrack Pulse, organized by release date. For details, see [SysTrack Pulse](/documentation/docs/systrack-pulse).

Pulse is available to all customers at no additional charge, but to use its auto-diagnostics engine, you need to purchase [SysTrack AI](/documentation/docs/systrack-ai).

SysTrack Pulse is available in the [Chrome Web Store](https://chromewebstore.google.com/detail/systrack-pulse/fedeehibolcnclcoeaicmpkfnnifcanf).

## December 22, 2025

This release includes the following fixes:

- Pulse now works correctly when viewing macOS systems.
- The Pulse extension store now clears correctly on logout and refresh to remove stuck error states.

## December 12, 2025

Initial release for cloud customers only. Pulse is a new browser extension by Lakeside Software [available in the Chrome Web Store](https://chromewebstore.google.com/detail/systrack-pulse/fedeehibolcnclcoeaicmpkfnnifcanf). It provides help desk agents with ITSM-agnostic troubleshooting and automation capabilities, including a side-by-side view of ITSM tickets and SysTrack data.

Key features:

- A configuration tool to collect ticket information for ITSM-agnostic troubleshooting.
- SysTrack data available across multiple tabs: System Checklist, Detected Issues, Tools, and System Info.
- System and user search.
- Run approved automations: Selected manually from Tools or tied to a sensor in Detected Issues.
- Conversational SysTrack AI engine (part of [SysTrack AI](/documentation/docs/systrack-ai)):
  - Diagnose and provide a response for L1 support agents to troubleshoot issues.
  - Generate step-by-step instructions for sending to end users via ITSM tickets.
  - Escalate tickets with a concise summary to help L2 support agents or L3 IT engineers get up to speed quickly.
  - Re-run diagnosis using the initial context to check if the problem state has changed.
  - Rate the conversation after troubleshooting to provide feedback.