---
title: "Delete User Data for GDPR Requests"
slug: "privacy"
updated: 2026-10-16T14:44:45Z
published: 2026-10-16T14:44:45Z
canonical: "documentation.lakesidesoftware.com/privacy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete User Data for GDPR Requests

The **Privacy** section in **Configure > SysTrack Settings > Administration** allows you to remove data for a specific user when requested according to GDPR regulations.

> [!NOTE]
> **NOTE:** In SysTrack On-Premises, the **Privacy** section appears only on the Global Master, and master systems need extra refresh steps. See [Delete User Data (Privacy)](/documentation/docs/onpremises-configure-differences-from-cloud#delete-user-data-privacy) in Differences in Configure for On-Premises.

## Delete User Data

1. Enter the name of the user including the domain.
2. Click **Redact** and confirm data removal.

## Manually Refresh User Data in Views

After you redact a user’s data, the changes will only be visible within the next data cycle. If you wish to view the changes immediately in various SysTrack views, complete the following manual steps to refresh the views.

1. In **Operations**, under **System Selection**, select the systems with data of the user.
2. Under **Command Dashboard**, select **Run Inventory** and click **Run**.
3. Select **Run Condense** and click **Run**.

## Offline Redact User Tool

If a system is offline during the redaction process, you can manually redact data from the system itself, using the offline **RedactUser** tool (Windows only).

![Privacy Redact User Data Download offline redaction tool for Windows only](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/privacy_redact_user.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A34%3A21Z&se=2026-11-08T17%3A34%3A21Z&sr=c&sp=r&sig=zzn%2B1ALAxkfuLOsp2FkeXedcc9LRbdiZQyUwYw6m138%3D)

The **RedactUser** executable is a tool to assist administrators to remove information about a user from the SysTrack agent database. This tool will automatically redact information about a user from the system’s agent database. Administrators should always verify that the proper data has been removed after using this tool.

1. Download the offline redaction tool.
2. Launch **RedactUser.exe**.

Child database data will only be redacted if the system is online.
3. Enter the fully qualified username for the user whose information needs to be redacted. This should be in the form **DOMAIN\username**.
4. Confirm the redacted user's information.

The program will then proceed to redact certain information about the specified user. Output logs can be viewed in the same folder as the executable after it completes.