---
title: "Productivity Impact Cost"
slug: "onpremises-productivity-impact-cost"
updated: 2026-01-07T15:27:59Z
published: 2026-01-07T15:27:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Productivity Impact Cost

Use the Productivity Impact Cost fields to specify your employees' average hourly wage and how much you believe their productivity is reduced during impacted hours when IT issues are affecting performance. The Impacted Time Cost is used to calculate the cost of your employees' impacted time as shown in the Executive Insights app.

1. For **Average Employee Wage**, enter a value in the **per hour** field. You can set this higher than your actual average employee wage to reflect the revenue your employees generate for your organization.
2. In the **Productivity Reduced By** field, enter the percentage of employee productivity lost when IT issues are affecting performance.
3. The **Impacted Time Cost** field shows you the cost of each impacted hour based on the values you entered above.

> **NOTE:** The currency used for the Average Employee Wage and Impacted Time Cost is set up in **Configure** > **Administration** > **Unit Settings**. For details, see the [Unit Settings](/documentation/docs/unit-settings) article.