This video explains how to manage SysTrack sensor notifications, including viewing triggered alerts, resolving or dismissing issues, and reviewing sensor history.
Video Transcript
When a triggered sensor first meets the activation criteria, the recipients are notified via email. Active issues will not trigger repeated notifications. Note: You may need to whitelist notifications@lakesidesoftware.com to ensure delivery of sensor notifications.
To manage triggered email alerts, navigate to the Prevent tool and select Notifications from the left menu. You will see activated sensors, but you can also choose to view resolved or dismissed sensors. Click on the sensor that you want to manage. You will see a summary of the sensor's activation and a list of systems currently affected by the monitored issue.
When a problem is fixed, the corresponding issue can be set to Resolved, allowing it to be reactivated if the same problem happens again. Click the Change Status button to mark the issue as Resolved. If you no longer wish to monitor the issue, you can choose Dismissed as the status. You can also scroll down on this page to view the history of the sensor over the last two days, or you can select the dropdown menu to view a different timeframe.