---
title: "Logging"
slug: "logging"
description: "Set the SysTrack agent log level in a role, and raise it to a Trace level only for the systems you are troubleshooting."
status: "update"
updated: 2026-10-26T10:40:25Z
published: 2026-10-26T10:40:25Z
canonical: "documentation.lakesidesoftware.com/logging"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging

Use the **Logging** settings of a role to set how much detail the SysTrack agent writes to its log file on systems that use the role. The default level is **Information**. When Lakeside support teams troubleshoot an issue with you, they may ask you to raise it to one of the **Trace** levels.

## Set the Agent Log Level

1. Go to **Configure** > **System Configuration** > **Roles**.
2. Click the lock icon in the upper-right corner to unlock Configure for editing.
3. Select the role.
4. From the **Additional Settings** list, select **Logging**.

![Logging Settings and Level for logging to the log file](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/logging.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A44%3A23Z&se=2026-11-08T17%3A44%3A23Z&sr=c&sp=r&sig=LnDiSg%2BoHj1AcERMwa3NVDDYhNHXqBD1I0DM2RaiNes%3D)

1. In **Level for logging to log file**, select a level. The levels, from least to most detail, are **None**, **Error**, **Warning**, **Information**, and **Trace 1** to **Trace 5**.
2. Click **Save Changes**.

The level applies to every system whose configuration includes the role.

## Raise the Log Level for Some Systems Only

To collect trace logs only from the systems you are troubleshooting, put the higher level in a separate role and configuration:

1. Create a role for the higher level. See [Create a Role](/documentation/docs/roles-overview#create-a-role).
2. In the new role, set **Level for logging to log file** to **Trace 5** as in [Set the Agent Log Level](/documentation/docs/logging#set-the-agent-log-level) above.
3. Go to **Configure** > **System Configuration** > **Assignments**. Find the systems and note their configuration.
4. Go to **Configure** > **System Configuration** > **Configurations**. Select that configuration, click the duplicate icon next to the list, enter a name, and save it.
5. Add the new role to the duplicate configuration, and click **Save Changes**.
6. In **Assignments**, assign the duplicate configuration to the systems, and click **Save Changes**.
7. To apply the change right away, run **Read Configuration** on those systems. See [Operations: Command Dashboard](/documentation/docs/operations-command-dashboard).

When you finish troubleshooting, assign the original configuration to the systems again.