---
title: "Install Cloud Data Relay"
slug: "install-cloud-data-relay"
updated: 2026-03-03T14:58:48Z
published: 2026-03-03T14:58:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install Cloud Data Relay

These instructions apply to first-time installations and to upgrade installations.

Prerequisite: VC_redist.x64.exe (Microsoft Visual C++ 2015-2019 Redistributable (x64) 14.24.28127)

First, download and extract the contents of the .zip to your local drive. Do not attempt the following from within the .zip folder.

Extract the zip to an unzip folder on the endpoint system. Then perform either a user interface installation or a command line installation (silent install) as follows:

1. User Interface Installation:
  1. Right-click VC_redist.x64.exe, select Run as administrator to install.
  2. Click **Yes** to allow this app to make changes to your device.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_12.png)

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_13.png)
  3. If not installed, the license agreement dialog will appear.

Select the **I agree …** checkbox to agree to the license terms and conditions, then click **Install**.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_14.png)
  4. Successful installation

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_15.png)
2. Command Line (silent install):
  1. Open a command prompt window (right-click and select Run as administrator) and type the following command:

VC_redist.x64.exe /q /norestart /log <enter path to existing folder>\VC2019x64.log (log is optional)

Silent install (use logging - %temp%)

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_16.png)

Silent install (create log, the temp folder)

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/5_0_Installation_17.png)

Switches Information:

## Command Line Installation

1. Download and extract the contents of the .zip to your local drive.

> [!WARNING]
> **IMPORTANT**: Do not attempt the following from within the .zip folder.
2. After the file is extracted to an unzip folder on the endpoint system, open a command prompt window on the endpoint system (Run as administrator) and type your command line following the examples below.

> [!WARNING]
> **Important**: All property names must be **UPPERCASE** on the command line.

> [!WARNING]
> **Important**: Users may be required to run the msi logged on and run with **Run as administrator**.

### Command Line Properties

All properties must be UPPERCASE on the command line.

1. REBOOT
  1. If there is no user interface (silent mode) performing an install, reinstall, upgrade or uninstall, the system automatically restarts at each ForceReboot action (for example, caused by an attempt to install a file in use). You can suppress certain prompts and actions for restarts by setting the REBOOT property.
  2. Set the property REBOOT=R (or REBOOT=ReallySuppress to help understand its purpose) to suppress all restarts and restart prompts initiated by the ForceReboot action.

> [!NOTE]
> **Note:** the installer only evaluates the first character of the REBOOT property.
  3. To determine if a system reboot is needed, simply add the /L*v switch to create a log file when performing a silent mode installation and search for entries that indicate a system reboot is required.
    1. Key words to search for are: System restart and Reboot.
    2. Search results:

Info 1903.Scheduling reboot operation: Deleting file c:\Config.Msi\3c4d50f.rbf. Must reboot to complete operation.

MSI (s) (EC:A0) [16:38:48:595]: The Windows Installer initiated a system restart to complete or continue the configuration of ‘SysTrack Data Relay’.

Property(S): MsiSystemRebootPending = 1
2. SERVICEUSER
  1. Default is “”.
  2. Enter the under which the service will be logged on.

Example: DomainName\
3. SERVICEPASSWORD
  1. Default is “”.
  2. Enter a password for this service.

### First Time Install Steps

Download and extract the contents of the .zip to your local drive.

**Important**:

- Read [Requirements](/documentation/docs/supported-operating-systems-and-platforms#cloud-data-relay).
- Prerequisites must be installed before continuing.
- All property names must be **UPPERCASE** on the command line.

The example is per-machine installation and suppress all restarts and restart prompts.

User Interface :

Default install path, with Logging (manually create temp folder):

Msiexec.exe /i “<enter path>\SysTrack Data Relay.msi” REBOOT=R SERVICEUSER=<DomainName\UserName> SERVICEPASSWORD=<enter a password> /L*v c:\temp\DataRelay_install.log

> [!NOTE]
> **NOTE**: Silent Mode Installation requires the /qn switch

### Reinstallation Steps

Add **REINSTALL=ALL** to the command line.